This position is in office in Middleburg Heights, or Milan, Ohio and is 5 days a week for the first 3 months (training period). Then reverts to hybrid model of 3 days in office and 2 day working remote each week.

Key Responsibilities:

Process analysis to determine areas of process improvement. Ensure that all corporate and client goals are being met. Add, adapt, and implement processes to meet the needs of both the client and the teams. Oversee management staff and provide education and guidance as needed. Monitor dashboards to ensure work is current and adjust staffing to address any out of target work. Monitor productivity of staff. Work with supervisor on any outliers. Participate in client meetings, as needed, for discussion on processes and billing issues. Analysis of process flows. Monitor the daily activity of all direct reports. Examine account work volumes in the various divisions to determine the needed resources. Determine staffing needs based on client volume - both past and forecasted. Provide direction to management staff on work task priorities. Monitor performance standards of staff and address staff not meeting KPIs (Key Performance Indicators) I.e., Coaching Plans, warnings, other disciplinary action as needed. Other duties as assigned.

Education/Experience:

Four-year degree or similar level of experience 5 - 10 years of experience working and managing staff in a business environment Experience in working with software and systems Ability to work effectively in collaboration with diverse groups of people Positive experience in attracting, developing, coaching, and retaining high performance team members Ability to establish priorities and effectively communicate initiatives and objectives to staff Demonstrated strong integrity, positive attitude, and goal-oriented initiative Proficient in using Microsoft Excel, Word, and other related software Ability to maintain confidentiality