Employment type: Full-time, temporary
Work arrangement: Remote
Assignment dates: September 8 through December 6, 2026
Pay frequency: Weekly Essential Job Functions
Respond promptly and professionally to inquiries regarding questions, report statuses, concerns, and general requests for information
Enter, update, and retrieve client and claimant information using appropriate systems and databases
Maintain daily communication with the Quality Assurance department regarding workflow and pending report statuses
Contact providers regarding assignments and update the database accordingly
File and archive open and closed cases
Verify that client information is accurate and current
Document client-specific guidelines, requirements, and case information within the appropriate system
Work independently and collaboratively to ensure questions are addressed, properly documented, and cases are returned on time
Direct calls and inquiries to other departments as needed
Perform clerical duties, including typing, filing, emailing, and proofreading
Assist with resolving customer complaints and quality-assurance concerns
Notify management of report issues, delays, or other concerns
Maintain confidentiality and comply with applicable HIPAA, regulatory, safety, legal, and company requirements
Perform other duties as assigned Qualifications
Minimum typing speed of 40 words per minute
Proficiency with Microsoft Word, Outlook, Excel, and internet-based applications
Working knowledge of computers, telephones, scanners, copiers, fax machines, and other general office equipment
Ability to be trained on and consistently follow HIPAA regulations and compliance standards
Strong written and verbal communication skills
Excellent accuracy, attention to detail, proofreading, and organizational skills
Ability to follow instructions and respond accurately to management direction
Ability to work independently, prioritize responsibilities, and manage time efficiently
Ability to maintain confidentiality
Strong commitment to quality and continuous improvement
Ability to contribute to a positive, team-oriented work environment
Ability to remain focused while managing distractions and changing priorities
Ability to work effectively under pressure and handle unexpected events professionally
Ability to follow all company policies and procedures Employment is contingent upon successful completion of the required pre-employment screening.

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