A Technical Writer writes product instructions, user manuals or other material that helps to explain complex information or procedures. Writes help information available to customers online, or clear explanations of company policies. Supports internal communication among different technical, engineering and scientific specialists working on a project or product. Creates product documentation, and provides input for improving product design.
AgreeYa is a global Systems Integrator and is seeking an experienced Technical Writer/Communication Specialist to join our growing team. Job Responsibilities Writing user-facing communications about IT and enterprise technology initiatives, including new launches of information systems, improvements to business technologies, feature changes and version updates. Working with internal communications teams to align IT communications strategies with general internal communication strategies and to ensure a cross-functional match. Responding to critical IT incidents by developing communication strategies for urgent events and alerts. Creating templates and strategies for planning of IT communication activities and working across all IT teams to ensure adherence to these standards. Writing on behalf of executives and managers to communicate in their voice and ensure they are presented in a way consistent with their position. PR contributing to projects meant to improve the experience of using IT systems in the company, including analyzing the current experience of using these systems. Providing UI/UX oversight and input to IT projects to ensure they meet the standards of the user experience expected from the department. Providing graphic design and HTML services to web and application initiatives inside IT to ensure a clean and consistent look and feel for all IT services and applications. Writing support articles and UX articles to develop user knowledge about business information systems used at the company. Publishing these articles on internal SharePoint online sites and designing the articles to align with internal communication standards. Developing training materials for IT systems used inside the company and delivering training sessions to users of IT systems. AgreeYa is a global systems integrator delivering competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 2,200 staff across offices. AgreeYa works with 500+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public sector, Pharma & Biotech, and others. Please visit us at www.agreeya.com for more information. AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website to learn about our Career & Culture.
Pay:
Up to $67.00 per hour
Benefits:
Dental insurance Health insurance Vision insurance
