Technical Writer - Hybrid

Overview Location:

Primarily Remote; Occasional onsite days in

Downtown Pittsburgh, PA Job Type:

Contract, with possible Contract to

Hire Work Authorization:

U.S. Citizen or Green Card The A.C.Coy Company has an immediate need for a contract Technical Writer . This individual will provide interim technical writing support within a busy technology department, ensuring prompt turnaround of tickets and requests for technical writing/editing or IT documentation assistance. Our ideal candidate will have 3+ years of experience in Technical Writing and a strong background in IT terminology and documentation for work instructions, process documentation, and creating easy-to-understand user guides for non-technical readers. Responsibilities Develop and update existing policies and procedures documents Utilize SharePoint to support warehousing of all documents, reports, and artifacts Develop training materials including 'how-to' guides, slide decks, interactive online training, and other instruction for a non-technical audience As needed, attend IT leadership meetings to capture or edit meeting minutes and document action items Gather, collate, and organize all technical material to build comprehensive reports for various levels of management within the organization. Provide current documentation, revision histories, and tracking information to support Audit activities Update templates Review documentation and provide editorial feedback to ensure format, style, voice, and clarity guidelines are met Work with SMEs to research, gather, and document process and procedures for the Technical Operations group Verify accuracy of documentation

Qualifications Required:

3+ years of technical writing experience, with at least 1 year of exposure to IT documentation and reference materials Intermediate to Advanced proficiency with O365 and especially Word, Excel, and SharePoint Proficiency with Adobe Acrobat Strong writing and editing skills with an ability to distill complex technical content in a clear and concise manner Any experience developing online training content Strong attention to detail; Commitment to responsiveness; Accountable and available when working remotely

Preferred:

Any experience with MS Visio Hands on experience with Service Now, or any other IT ticketing system