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M365 Specialist
Career Insights for Technical Writer
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What they do
A Technical Writer writes product instructions, user manuals or other material that helps to explain complex information or procedures. Writes help information available to customers online, or clear explanations of company policies. Supports internal communication among different technical, engineering and scientific specialists working on a project or product. Creates product documentation, and provides input for improving product design.
$74,349 / year median in the U.S.
-11% projected decline
Job Description
Duration:
6 months with potential to extend/convertLocation:
100% remoteSchedule:
Monday - Friday - Core hours inPST Responsibilities:
Assess the current Microsoft 365 environment and identify gaps, risks, and opportunities for improvement.Troubleshoot and resolve complex Tier III Microsoft 365 issues across Exchange, SharePoint, Teams, OneDrive, and user accounts.
Repair and clean up distribution lists, account issues, permissions, and identity-related problems.
Review retention policies, legal holds, and eDiscovery processes and help document procedures for accessing and retaining historical data.
Evaluate workflows and migrate content from TNS/network drives into OneDrive, Microsoft Teams, and SharePoint Online.
Review Microsoft 365 licensing, permissions, and SharePoint site configurations.
Develop repeatable processes, documentation, and best practices for the Digital Workplace team.
Use PowerShell to diagnose, automate, and resolve backend Microsoft 365 issues.
Provide mentoring, training, and knowledge transfer to junior engineers.
Deliver high-level technical support to end users ranging from frontline employees to C-suite executives.
Communicate technical issues proactively and maintain accurate documentation and project calendars.