Technical Writer

Johnson Service Group is seeking a Technical Writer. This position will function as a Business Systems Analyst with a strong focus on technical writing and end-user documentation in support of the newly integrated Maximo system. The role will partner closely with technical teams and business stakeholders to translate system functionality, workflows, and processes into clear, user-friendly documentation. At an entry level, this position serves as a liaison between technical staff and end-users to support system adoption and effective use of Maximo. The primary responsibility is the creation and maintenance of user manuals, job aids, process documentation, and training materials to support business operations.

Key Responsibilities:

Develop, write, and maintain user manuals, standard operating procedures (SOPs), and job aids for the Maximo system Translate technical system functionality into clear, concise documentation for non-technical users Partner with business to gather requirements and understand workflows for documentation development Document business processes and system workflows, including step-by-step user instructions and process maps Support system implementation efforts by creating training materials and end-user guides Assist in user acceptance testing (UAT) by documenting test cases, results, and system behavior Update documentation to reflect system enhancements, upgrades, and process changes Ensure all documentation aligns with standardized formats and documentation best practices Provide support to end-users by clarifying documentation and assisting with system-related questions Maintain a centralized repository of system documentation for ongoing access and updates Minimum Qualifications Four or more years of experience in business systems analysis, technical writing, or documentation development Experience creating user manuals, training materials, or process documentation for enterprise systems A degree in business, computer science, information systems, communications, or related field may substitute for required experience per guidelines Experience with Maximo Candidates must have independent, unrestricted authorization to work in the

United States Preferred Qualifications:

Experience supporting system implementations or upgrades Familiarity with technical documentation tools (e.g., SharePoint, Confluence, or similar platforms)

Knowledge, Skills, and Abilities:

Strong ability to translate technical concepts into user-friendly documentation Knowledge of business process mapping and documentation standards Understanding of ERP or Work Management systems (Maximo required) Strong written and verbal communication skills Ability to organize and present information clearly for non-technical audiences Skill in gathering information from multiple stakeholders and synthesizing into structured documentation Ability to manage multiple priorities and meet deadlines

Work Environment & Physical Demands:

Hybrid but willing to consider remote. Regular use of computer, keyboard, and standard office tools Key Shift from

Generic JD:

Primary focus = Technical Writing + User Manuals (not pure BSA requirements gathering) System focus = Maximo Deliverables = Documentation, SOPs, Training Materials, Job Aids JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.