We're looking for someone who's already a proven leader who knows how to run a shop, move cars, close repair orders, and build a team that performs. If that's you, keep reading. PNW Automotive is Astoria's premier independent auto repair shop, specializing in European, Asian, luxury, hybrid, and EV vehicles. We're women/veteran-owned, backed by ASE-certified technicians with 60+ years of combined experience, and we hold ourselves to a standard many shops can't touch. We offer an industry-leading 3-Year/36,000-Mile local warranty and nationwide coverage — because we stand behind every repair we make. We're growing, and we need a Service Manager/Writer who can step in, take ownership, and help us hit — and hold — that next level. This role is the backbone of the shop. You'll manage the team, drive sales, keep workflow tight, and make sure every customer leaves a raving fan.

THE ROLE

The Service Manager/Writer is the keeper of our standards and the engine that keeps everything running. You'll report directly to the owner and be responsible for day-to-day shop operations, team leadership, sales performance, and customer experience. You'll work alongside skilled technicians in a fast-paced environment that demands focus, urgency, and pride in the work.

WHAT YOU'LL OWN

Team Leadership:

Lead, coach, and hold the team accountable to performance standards, company values, and daily expectations. Clear direction, consistent follow-through.

Shop Workflow:

Keep workflow moving efficiently from intake to delivery using our workflow systems, and real-time dispatching. Bottlenecks don't survive on your watch.

Sales Performance:

Present repair recommendations with confidence and close. Hit daily ARO targets. Help the shop reach and maintain revenue goals.

Customer Experience:

Handle complaints and negative feedback head-on, resolve issues before they escalate, and coach staff to deliver the kind of service that our customers have come to expect.

Cost Management:

Keep an eye on costs without sacrificing quality. Look for efficiencies. Run a tight operation.

Administrative:

Assist with payroll, scheduling, and HR documentation in partnership with the owner. Know your team, know their numbers.

Hands-On Culture:

No task is beneath you. If the shop needs it, you handle it — or make sure it gets handled.

WHAT WE REQUIRE

This role is for experienced professionals only. Please do not apply if you're looking for on-the-job training for a management role. 2+ years in a management or supervisory role — automotive service environment strongly preferred 1+ years in a direct sales role, or a track record that clearly demonstrates your ability to present recommendations comfortably Hands-on experience with shop management software Ability to manage multiple priorities simultaneously in a fast-paced, high-interruption environment without losing your cool or your focus Strong written and verbal communication skills — you can write a professional email, handle a difficult customer conversation, and give clear direction to your team Comfortable with basic computer use: Windows OS, email, spreadsheets, typing/dictating 40+ WPM Physically able to get in and out of a variety of vehicles and drive customers or vehicles as needed A standards-setter, not a corner-cutter — you hold yourself and others to a high bar, every day

WHY PNW AUTOMOTIVE A

shop that invests in doing things right — friendly clientele, specialty vehicles, and a team that takes pride in the work Women/veteran-owned with a strong community identity and a reputation for honesty and quality on the Oregon Coast Four-day work week (Tuesday-Friday) with 10-hour days — real work-life balance baked into the schedule A clear path to ownership of the role — this is not a placeholder position, it's a key leadership seat, with room for growth Benefits including health/dental/vision/life insurance (after 90 days), PTO, paid holidays, and 401(k) with match A workplace that values culture, accountability, and doing right by the customer — every time

Pay:

$45,000.00 - $65,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Health savings account Life insurance Paid time off Professional development assistance Relocation assistance Vision insurance

Work Location:

In person