Content Developer

Austin, Texas, United States Title:

Content Developer (Contract)

Payrate:

$24/hour

Duration:

12-month assignment

Hours:

Full-time Location:

Austin, TX (Hybrid — onsite Tuesday-Thursday, remote Monday/Friday)

Summary:

Do you have a gift for turning complicated, fast-changing information into clear, usable content? We're looking for a Content Developer to join a fast-paced content team supporting a large-scale customer care organization. You'll write, edit, and maintain the procedures that frontline specialists rely on every day — making sure they're accurate, easy to follow, and always up to date. This role is a great fit for someone who's self-motivated, detail-obsessed, and comfortable driving projects forward even when the full picture isn't there yet. You'll work across short-turnaround updates and longer project cycles, often with incomplete information and shifting timelines, so adaptability matters as much as writing skill.

What You'll Do:

Own the end-to-end cycle of writing, editing, and publishing internal procedures, working within a content management system

Support business update requests — validating changes, ensuring clarity and style consistency, and eliminating conflicting or duplicate content

Support larger projects by working with cross-functional teams to identify which procedures need to be created, updated, or removed, and track progress throughout

Partner with project and training teams to ensure procedures are ready in time for training and project launch dates

Manage multiple projects and update requests simultaneously, prioritizing independently

Occasionally contribute content for internal specialist-facing tools

What You Bring:

Experience in content or knowledge base writing

Exceptional analytical and problem-solving skills

Ability to work efficiently and effectively in a fast-paced, deadline-driven environment

Superb verbal and written communication skills, with zero ambiguity for the reader

Comfort working within a global business environment, engaging global stakeholders

Strong skills managing high volumes of information — determining relevance and next steps

Ability to cut through ambiguity by building and using a network of cross-functional partners

Experience working with global and virtual teams

Adaptability to changing technologies, processes, and environments

Track record of success working with cross-functional leaders

Strict adherence to confidentiality standards for sensitive materials

Bonus Points If You Have:

Project management experience

Background in corporate communications or knowledge base writing  TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.