Content Developer Location:

Austin, TX (Hybrid Onsite)

Pay Rate:

$24.14/hour

Duration:

12-Month Contract with possibility of extension Job Summary Our client is seeking a detail-oriented Content Developer to support the creation, maintenance, and continuous improvement of internal knowledge base content and operational procedures. This role is responsible for developing clear, accurate, and user-friendly documentation that supports customer care operations. The ideal candidate is a strong writer with excellent analytical skills who can manage multiple projects simultaneously in a fast-paced, deadline-driven environment. This hybrid position is based in Austin, Texas and requires regular onsite collaboration with cross-functional teams. Key Responsibilities Create, edit, review, and publish knowledge base articles, procedures, and operational documentation. Update existing content to ensure accuracy, consistency, and alignment with business requirements. Validate information with subject matter experts and business stakeholders. Analyze content requests and identify opportunities to eliminate duplicate or conflicting information. Partner with project teams to determine documentation impacts for new initiatives and business updates. Track content deliverables and ensure documentation is completed on schedule. Collaborate with training and learning teams to ensure materials are available for organizational readiness and project launches. Manage multiple projects and content requests simultaneously while meeting established deadlines. Ensure all documentation adheres to organizational style guidelines and quality standards. Maintain confidentiality and handle sensitive information appropriately. Required Qualifications Experience in content development, technical writing, knowledge base writing, or documentation management. Excellent written and verbal communication skills. Strong analytical and problem-solving abilities. Ability to synthesize large volumes of information and determine relevant content requirements. Experience working in a fast-paced, deadline-driven environment. Strong organizational and project management skills. Ability to work independently and effectively navigate ambiguous situations. Experience collaborating with cross-functional stakeholders and business partners. Proficiency with content management systems and documentation tools. Ability to adapt to changing priorities, processes, and technologies. Preferred Qualifications Experience in corporate communications, technical writing, or knowledge management. Project management experience. Experience supporting customer service, retail operations, or customer care environments. Experience working with global and virtual teams. Familiarity with knowledge management platforms and content publishing tools. #LI-CN1 #INDEPI