Director of Inbound Sales and Revenue Performace

Director of Inbound Sales and Revenue Performace 3.0 3.0 out of 5 stars Westchester, IL 60154 $100,000

• $175,000 a year
• Full-time Coffey Bros Moving 12 reviews $100,000
• $175,000 a year
• Full-time Director of Inbound Sales & Revenue Performance In Office
• Chicagoland Area $100,000
• $175,000 (Base Salary + Performance Bonuses) Top performers can exceed $200,000+ annually About Us Coffey Bros.

Moving is one of Chicagoland's highest-rated moving companies, generating millions in annual revenue and servicing thousands of customers per year. We are not a discount mover. We are a premium "White Glove" moving company focused on professionalism, customer experience, and operational excellence. We invest heavily in marketing and lead generation, having a generous marketing spend on Google advertising alone. Our phones ring daily with inbound estimate requests from customers actively looking to move. We are now seeking a high-level sales leader to bridge the gap between: Google lead generation CRM accountability Sales team performance Revenue conversion Call quality Training & coaching Operational sales reporting This is NOT a traditional retail sales manager position. This is a revenue-driving leadership role for someone who understands high-volume inbound sales environments and how to maximize conversion from expensive inbound leads. Who We're Looking For We are looking for a modern-day closer and sales leader — someone who is: Highly personable and emotionally intelligent Analytical and metrics-driven Experienced in inbound phone sales environments Exceptional at objection handling without being pushy Able to coach and develop sales talent Comfortable holding sales staff accountable Experienced auditing calls and improving conversion rates Familiar with CRM systems, lead routing, and attribution tracking Able to connect marketing performance with sales performance This individual must understand that premium services are sold through trust, professionalism, communication, and confidence — not price alone. Responsibilities Manage and lead inbound sales team performance Monitor and improve booking conversion rates Review recorded calls and coach sales representatives Develop scripts and objection-handling systems Ensure all leads are properly entered and tracked within CRM Identify lead leakage and missed revenue opportunities Hold both the sales team and marketing systems accountable Monitor speed-to-lead and response-time metrics Analyze Google lead quality and reporting accuracy Improve close rates while maintaining premium brand standards Build KPI scorecards and sales accountability systems Assist in recruiting, onboarding, and training sales staff Personally handle high-value or escalated inbound opportunities when necessary

Required Experience:

Candidates MUST have experience in the following: 7+ years of experience managing inbound sales teams, call center sales environments, or high-ticket phone sales operations required. Candidates with strong experience

IMPROVING

conversion metrics, CRM accountability, and inbound lead performance will be strongly preferred Inbound sales call center management High-ticket inbound phone sales Home services sales management Revenue operations management Appointment-based inbound sales environments Lead conversion management CRM pipeline accountability Preferred industries include: Moving & storage HVAC / home services Restoration Luxury remodeling Mortgage or finance call centers High-ticket inbound sales Legal intake sales Med spa / cosmetic consultation sales

REQUIRED METRICS EXPERIENCE

Candidates must have direct experience managing and improving metrics such as: Booking conversion % Estimate-to-close % Revenue per lead Cost per booked job Speed-to-lead Missed call % Call answer % Sales per representative Lead-to-estimate % CRM compliance % Lead attribution accuracy Cancellation % Repeat & referral conversion Call scoring and QA systems Pipeline leakage analysis

• Applicants who cannot confidently discuss how they have improved sales metrics in prior roles will not be considered.
• What Success Looks Like In This Role Increased booking conversion rates Improved sales team accountability Reduced missed opportunities Better lead tracking between Google and CRM Stronger objection handling from sales staff Improved average job value Better reporting and operational visibility Higher overall revenue performance

Compensation & Benefits Base Salary:

$100,000 Monthly KPI & Performance Bonuses Annual Revenue Growth Bonus Total potential earnings up to $200,000 Medical Benefits Available Paid Time Off Long-term advancement opportunity This role has the potential to evolve into a senior executive leadership position for the right candidate. All candiates must be able to pass a criminal background check and random drug screens for this role.

Pay:

$100,000.00

• $175,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off Application Question(s): Describe the largest inbound sales environment you have personally managed.

Please include:

Approximate monthly lead volume Team size Industry Average sale value Whether leads were inbound phone calls, web forms, or both What CRM systems and call tracking systems were used What sales KPIs and conversion metrics did you personally monitor and hold your team accountable to on a weekly basis?

Please explain:

Which metrics mattered most What "healthy" numbers looked like How you improved underperforming metrics How often you reviewed performance with staff Our company spends over $150,000/month on Google advertising and generates inbound estimate requests daily. How would you identify whether a booking problem is caused by: weak sales performance, poor lead quality, poor follow-up, CRM breakdowns, or marketing issues? Walk us through your thought process. Describe a time you significantly improved a sales team's conversion rate or revenue performance.

Please include:

The problem The metrics before improvement What changes you implemented The final measurable outcome Explain how you would audit a sales representative who claims: "The leads are bad." What reports, data points, recordings, or behaviors would you review before agreeing or disagreeing? In your opinion, what is the difference between an inbound sales professional from an average call center representative? Do you understand this is a daily in office position with NO remote work being offered? Candidates must ne able to pass a criminal background check and drug screen for this role Ability to

Commute:

Westchester, IL 60154 (Required)

Work Location:

In person