Director of Operations

About Enso Village Enso Village is a Zen-inspired community with a focus on mindful aging, the joys of nature, sustainability and contemplative life and care for adults 60+. Enso Village is a collaborative endeavor between the Kendal Corporation—an esteemed, nationally recognized leader in senior living guided by the Quaker values of its founders—and the San Francisco Zen Center, one of the first Zen Buddhist organizations in the US, founded by Shunryu Suzuki Roshi. Enso Village is informed by a set of nine Guiding Principles. These are based on the awareness that we are all connected. We share a commitment to compassion and strive to pay careful attention to the details of everyday life. As America's first and only Zen-inspired senior living community, Enso Village is a workplace like no other place you have ever worked. Here, our staff and residents engage fully and form close and meaningful relationships. We seek to uphold our professionalism and our humanity in equal measure. We listen with open minds and hearts. We learn something meaningful from every person and every experience. Sustaining others is what sustains us. The Role The Director of Operations is responsible for providing operational leadership and oversight for Facilities, Nourishment, and Health & Wellbeing services across the community, including Assisted Living and Memory Care operations, in accordance with California Title 22 regulations and community standards. This role works closely in partnership with the RCFE Administrator, Director of Facilities, and Director of Nourishment to ensure regulatory compliance, operational excellence, resident safety, quality assurance, emergency preparedness, and high-quality service delivery throughout the community. The Director of Operations provides leadership support and operational coordination across departments to promote efficient operations, interdisciplinary collaboration, strong communication, and a consistent resident-centered approach aligned with Enso Village values, mission and Guiding Principles. Responsibilities include oversight of operational systems, regulatory readiness, life safety compliance, environmental services coordination, vendor management, staffing support, quality improvement initiatives, operational budgeting, and campus-wide operational continuity. This position serves as a key operational leader within the community and partners with organizational leadership on strategic planning, operational priorities, compliance initiatives, and organizational effectiveness within a California CCRC environment. Essential Duties and Responsibilities Regulatory & Operational Oversight Maintains operational oversight of Assisted Living and Memory Care services in accordance with California Title 22 regulations and community standards. Ensures compliance with all applicable federal, state, and local laws, regulations, and licensing requirements related to RCFE operations and resident care services. Maintains current knowledge of California Title 22 regulations, DSS requirements, health and safety standards, and evolving senior living regulatory requirements. Serves as a key operational contact during licensing visits, surveys, inspections, and regulatory reviews. Oversees survey readiness activities, regulatory audits, complaint investigations, plans of correction, and ongoing compliance monitoring. Ensures required resident records, assessments, care plans, incident reports, and operational documentation are maintained in accordance with regulatory requirements. Oversees compliance with resident rights, medication management requirements, dementia care regulations, emergency preparedness standards, infection prevention practices, and safety protocols. Ensures required regulatory reporting is completed timely and accurately. Oversees compliance related to staff training requirements. Ensures operational policies, procedures, and practices align with applicable RCFE regulations and community standards . Operational Leadership Health & Wellbeing Operations Oversight Oversees Health & Wellbeing services supporting Independent Living, Assisted Living, and Memory Care residents. Partners closely with the RCFE Administrator and operational leaders to support coordinated resident services, quality outcomes, compliance, and care plan implementation. Ensures resident services are delivered in alignment with person-centered care principles, operational standards, regulatory requirements, Enso Village Values and Guiding Principles. Promotes resident dignity, independence, choice, safety, purpose, and quality of life throughout all levels of care. Responds to resident concerns, operational challenges, and service recovery needs in a timely and professional manner. Encourages interdisciplinary collaboration to support residents' physical, emotional, social, cognitive, and spiritual wellbeing. Facilities & Environmental Operations Oversight Oversees the Facilities Department and ensures safe, compliant, efficient, and well-maintained campus operations. Ensures compliance with life safety standards, emergency preparedness requirements, environmental safety standards, and operational readiness expectations. Oversees preventative maintenance programs, vendor services, infrastructure projects, operational contracts, and work order systems. Partners with Facilities leadership to develop and maintain emergency preparedness plans, disaster response protocols, and operational continuity procedures. Supports sustainability initiatives and environmentally responsible operational practices consistent with Enso Village values and commitments. Assists with capital improvement planning and campus operational improvement projects. Nourishment Operations Oversight Provides operational oversight and support for Nourishment operations across the community. Partners closely with the Director of Nourishment to support dining quality, operational consistency, sanitation compliance, staffing coordination, resident satisfaction, and hospitality standards. Supports compliance with applicable health department regulations, food safety standards, and operational best practices. Encourages collaboration between Nourishment and other operational departments to support a positive resident experience and service excellence. Quality Assurance, Safety & Risk Management Serves as a leader in quality assurance, compliance, resident safety, emergency preparedness, and risk management initiatives. Participates in and supports organizational committees including Safety Committee, Risk Management Committee, Infection Prevention, Emergency Preparedness, Quality Assurance, and Performance Improvement activities. Ensures compliance with OSHA requirements, DSS regulations, HIPAA standards, infection prevention practices, and workplace safety standards. Identifies operational risks and develops proactive solutions to support resident safety, regulatory compliance, and operational effectiveness. Supports investigations, incident reviews, corrective action planning, and follow-up activities as needed. Promotes a culture of continuous improvement and operational accountability throughout the organization. Financial & Operational Management Supports operational budgeting, financial stewardship, resource planning, and expense management initiatives. Protects organizational resources by promoting operational efficiency, accountability, and effective utilization of staffing, materials, and services. Monitors operational performance metrics, service standards, compliance indicators, resident satisfaction outcomes, and departmental goals. Partners with Finance and operational leaders regarding procurement activities, vendor management, operational forecasting, and budget adherence. Utilizes operational data and reporting tools to identify trends, opportunities, and process improvements. Leadership & Team Development Provides leadership, mentorship, coaching, accountability, and operational support to department leaders, managers, and supervisors. Promotes teamwork by fostering a culture where accountability, collaboration, participation, learning, and professional growth are encouraged. Supports employee engagement, retention, leadership development, communication, and organizational culture initiatives. Partners with Human Resources regarding recruitment, staffing, employee relations, corrective action, performance management, and organizational development efforts. Encourages ongoing education, professional development, and operational excellence across departments. Community Relations & Organizational Representation Promotes a positive image of Enso Village through professional interactions, community involvement, and participation in industry organizations and events. Maintains productive relationships with external organizations, community agencies, vendors, and operational partners. Participates in organizational committees, leadership meetings, and Board presentations or initiatives as assigned. Works collaboratively with Kendal-affiliated leaders and operational partners as resources and supports. Position Requirements Bachelor's degree in healthcare administration, public administration, business administration, nursing, gerontology, hospitality management, or related field preferred. Equivalent experience may be considered. Current California RCFE Administrator Certification required or the ability to successfully obtain certification within six (6) months of hire. Minimum of five (5) years of operations leadership experience in Senior Living, CCRC, Skilled Nursing, Assisted Living, Memory Care, healthcare, or related environment required. Demonstrated knowledge of California Title 22 regulations, DSS requirements, resident rights, dementia care regulations, and long-term care operational standards required. Experience overseeing multi-department operations including Facilities, Health & Wellbeing, Dining/Nourishment, or related operational services preferred. Strong leadership, operational, organizational, problem-solving, and communication skills required. Experience with budgeting, vendor management, regulatory compliance, operational reporting, and performance metrics preferred. Proficiency in Microsoft Office, electronic health records, and operational software systems required. Ability to maintain confidentiality and exercise sound judgment. Core Competencies Regulatory Compliance Operational Leadership Resident Experience & Service Excellence Strategic Thinking & Execution Team Leadership & Accountability Risk Management & Safety Process Improvement Communication & Relationship Management Emergency Preparedness Change Management Physical Requirements Ability to sit, stand, walk, bend, and move throughout the community for extended periods of time. Ability to occasionally lift and/or move up to 30 pounds. Ability to respond to emergencies and travel throughout the campus as operational needs require. Close visual acuity required for reviewing reports, documentation, operational systems, and computer work. As a responsible and safety-conscious organization, we are committed to maintaining a secure and drug-free work environment. To ensure the well-being of our team members and uphold our values, we require candidates to undergo a background check and drug testing as part of our selection process.

Compensation and Benefits:

Enso Village is committed to equal pay and transparency. The annual base salary range for this position is $175,000 to $215,000. This range provided as a general guideline and compensation decisions are dependent on a variety of factors, including candidate's work experience, education/training, key skills, external non-profit market data, and business considerations. We provide team members with a supportive and inclusive work environment focused on health and well-being. Full-time team members are offered a comprehensive benefits package, including:

Comprehensive Benefits :

Medical, dental, and vision coverage available starting on your first day of employment.

Life & Disability Insurance :

Company-paid life insurance and long-term disability coverage.

Retirement Savings :

403(b) plan with a generous employer match to help you plan for the future.

Generous Paid Time Off :

Paid annual vacation, sick days, personal days, and holidays.

Healthy Meals :

Subsidized organic, nutritious meals available daily.

Professional Development :

Opportunities for ongoing career growth and development within the organization. We value applicants of all different backgrounds, experiences, and skill sets. If you think you could excel in this role (regardless of whether you meet all of the qualifications), we encourage you to apply. Enso Village is an equal opportunity employer which means that we consider applicants for hire and make employment decisions without unlawful discrimination on the basis of race, color, religion, national origin, gender, gender identity or expression, sexual orientation, pregnancy, military or veteran status, disability, age, genetic information, or other legally protected status. We are committed to working with and providing reasonable accommodations to job applicants who request an accommodation.