Director of Revenue Cycle and Business Office Services

Ogden Clinic, a physician owned multispecialty healthcare group in Northern Utah, is recruiting an executive level position to lead the revenue cycle and business services functions. The position provides enterprise-level strategic and operational leadership for the organization's revenue cycle and related support functions-Business Office, Coding, Medical Records/Release of Information, and Patient Services. The leadership role includes a large, multi-layered team (3 managers, ~15 supervisors, ~200 FTEs) and is accountable for performance, scalability, compliance, patient-centered service, and optimal reimbursement. Through the Clinic's strategic growth, we've become a regional leader in dynamic healthcare-an achievement that's core to our mission. What began as a humble clinic in Ogden in 1950 has grown into dozens of locations throughout Northern Utah that provides top-notch family medicine services, along with over 25 medical specialties. Join a progressive, industry leading organization and leadership team. Our focus is on excellence, innovation, integrity, compassion, dedication, and unity to modernize operations, maximize revenue, and elevate the patient experience. Compensation package includes a competitive base salary plus incentive bonus plan and health and wellness benefits that includes an HSA or FSA plan, paid time off, a generous 401k savings plan, short and long-term disability, and life and disability insurance. Key responsibilities Set strategy, standards, and workflows; coach leaders; monitor performance and ensure accurate, timely, compliant operations. Own revenue cycle analytics and reporting (KPIs, denials, A/R), ensure data integrity, and drive corrective actions. Oversee payer relationships, escalation, A/R management, and support contract compliance and contract performance analysis. Lead practice management system best-practice adoption, training, and workflow optimization in EMR and related systems. Provide oversight across coding guidance/updates, fee schedule support, statements and claims submission, audit readiness, and audit responses. Partner with providers and operational leaders to improve scheduling/access, service quality, and operational efficiency. Serve as Privacy Officer with responsibility for privacy governance, BA agreements, PHI access tracking, patient rights processes, complaints/sanctions administration, training/awareness, ROI compliance, and coordination with regulators (e.g., OCR). Qualifications Bachelor's degree required (master's preferred); CPC preferred; additional revenue cycle/compliance certs valued. 7+ years progressive people-management experience (including leading managers/supervisors); revenue cycle leadership preferred. Knowledge of CPT/ICD-10 and payer guidelines; strong executive communication, judgment, analytics/reporting (Excel), and process improvement capability. Experience with EHR/practice management systems and ability to apply HIPAA privacy principles.