Dispatcher

Description We are looking for a detail-oriented Dispatcher to support daily coordination and communication activities for a Contract position based in Itasca, Illinois. This role is well suited for someone who can manage incoming requests, respond to customer needs with professionalism, and keep operations moving efficiently in a fast-paced environment. The ideal candidate brings strong organizational skills, confidence working in a call center setting, and the ability to use dispatch technology to track and assign work accurately.

Responsibilities:

• Receive service requests and incoming calls, gather key details, and prioritize needs based on urgency and scheduling requirements.
• Assign work to the appropriate drivers, technicians, or field personnel while maintaining efficient coverage and timely response.
• Use computer-aided dispatch tools to update job statuses, monitor activity, and keep records accurate throughout the day.
• Communicate clearly with customers and internal teams to provide updates, confirm schedules, and resolve routine service questions.
• Coordinate logistics across multiple requests to help balance workloads, route assignments, and service timing.
• Maintain organized documentation of dispatch activity, customer interactions, and operational changes in the appropriate systems.
• Escalate service issues, delays, or exceptions when needed to support smooth resolution and minimize disruption.
• Support overall call center operations by handling high-volume communication with accuracy, professionalism, and attention to detail.

The salary range for this position is $23/hr to $25/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster Requirements

• Experience in dispatching, scheduling, or a similar coordination-focused role.
• Background in customer service, including phone-based or call center support.
• Familiarity with computer-aided dispatch systems and other operational software tools.
• Ability to manage multiple tasks at once while maintaining accuracy in a fast-paced environment.
• Strong verbal communication skills and a detail-oriented approach to customer interactions.
• Solid organizational skills with the ability to track details, timelines, and changing priorities.
• Experience coordinating logistics or routing activities is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .