Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors. What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels out commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact - because when it comes to caring for people, we're all in. At Baptist Health, we're committed to supporting our employees at every stage of their journey, both personally and professionally. Our approach is rooted in a "grow our own" philosophy, designed to help our team members build meaningful, long-term careers with us, supported by benefits that make a real difference, including: Career growth and development opportunities , with clear pathways and ongoing support Comprehensive health and wellness resources that go beyond traditional benefits A wellness program that can help employees eliminate their medical plan deductible , reducing out-of-pocket healthcare costs Tuition reimbursement to support continued learning and advancement And so much more Together, these benefits and others reflect our commitment to caring for our people, so they can build fulfilling careers with us while making a meaningful impact every day.

Description:

Serves as primary source of support for Baptist Health's Physician Practices Revenue Management team for development of training materials, user training, quality assurance and performance improvement. A strong candidate for the Continuous Educator role needs to: Be equipped to learn and retain a wide breadth of Epic and workflow‐specific information. Establish and maintain excellent rapport with and respect from peers in administrative, management, and front-line team members. Communicate effectively to a variety of audiences and has an ability to impress the importance of training and engagement to end users. Be motivated by continuous improvement. Develops, facilitates and tracks orientation and onboarding new employees. Provides training and ongoing education as it relates to workflows and overall support for all specialized areas within the revenue management team (billing, AR/collections, cash applications, refunds, contract compliance). Utilizes a variety of teaching strategies to meet individual and group learning needs. Must be innovative and enthusiastically engage end users in organizational priorities and team objectives.

Qualifications:

Proven EPIC experience strongly preferred. Must have extensive knowledge of physician practice revenue management cycles, or other clinical-based patient financial services. Experience and expertise in providing training in a varienty of settings using different technology and approaches for multiple positions. Previous program development, training and/or go-live support for billing, collections and support teams. Strong analytical, writing and verbal communication skills, with the ability to communicate effectively with various levels of employees and to present with target audience at levels. Excellent computer proficiency, with EPIC experience highly preferred. (MS Office, Word, Excel and Outlook). Ability to work independently, initiate influence and to lead assignments to completion within parameters provided. Prefers EPIC Experience/Certification, Knowledge of statistics, data collection and presentation. Ability to travel between sites and to provide training and support both in person and through remote venues. to perform job duties.

Preferred:

EPIC certifications and/or accreditations. Professional healthcare billing certification(s).

Experience:

5 years EOE, including disability/vets