Assistant Coach

Description Summary:

Responsible for maximizing the profitability of their store by supervising and coordinating activities of the pawn, sales, and web sales team members in their specific location. Duties may include management functions and personnel-related tasks.

Essential Duties and Responsibilities:

Supervision:

Direct and supervise all Team Members, ensuring they are effectively managing their responsibilities and contributing to the success of the team

Personnel Management:

Oversee all Team Members in key personnel functions, including hiring, training, assigning duties, evaluating performance, promoting, coaching, and terminating employment when necessary Support Head Coach for managing the hiring, training, assigning duties, coaching and evaluating Team Members to maintain high performance and alignment with organization goals

Sales Performance:

Monitor sales activities to ensure the store meets goals by delivering exceptional service and high-quality goods

Pawning and Buying Performance:

Monitor pawning and buying activities to ensure the store meets goals by offering competitive evaluations, exceptional guest service, and accurate assessments of product value

Policy Implementation:

Implement and enforce policies, goals, objectives, and procedures for your store

Safety and Compliance:

Enforce safety, health, security rules, OSHA compliance, and loss prevention policies

Team Meetings:

Plan and facilitate monthly team meetings to communicate goals, updates, and feedback

Guest Service:

Provide excellent guest service by greeting, assisting, and responding to inquiries or complaints

Communication:

Keep appropriate personnel informed of actions that may impact operations or assignments

Additional Duties:

Perform other duties as assigned by the

Head Coach or District Manager Requirements Qualifications:

Formal Education and Experience Requirement (Must meet one or more of the following requirements): Associates degree 2-4 years of Assistant Manager experience 2 years of pawn or sales experience

Knowledge:

Familiarity with Point of Sales (POS) systems Proficiency in

Microsoft Office Suite Certificates, Licenses, Registrations:

Must maintain a valid and unrestricted driver's license at all times Eligible to obtain any special state-required licenses or certificates as required by law or the company

Physical Requirements:

Stationary Positions:

Stand or sit 20% of the day

Movement:

Walk or traverse 80% of the day

Hand Usage:

Operate, activate, and position objects 100% of the day

Climbing/Balance:

Climb stairs/ladders or balance for 20% of the day

Stooping/Kneeling:

Position self or move objects for 30% of the day

Communication:

Talk/hear for 100% of the day

Vision:

Detect, perceive, identify, and observe 100% of the day

Smell:

Distinguish odors 100% of the day

Repetitive Motion:

Engage in repetitive motions 20% of the day

Pushing/Pulling/Reaching:

Engage in these activities 20% of the day

Lifting Requirements:

Medium Work:

Exerting up to 50 lbs. of force occasionally and/or up to 20 lbs. of force frequently and/or up to 10 lbs. of force constantly to move objects PAL Management, Inc. offers a competitive total rewards package. Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions. Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law. Benefits include medical, dental, vision, wellness programs, life insurance, health and dependent care spending accounts, paid time off, 401(k), short- and long-term disability, subject to the eligibility requirements for each benefit plan. PAL Management, Inc. is an Equal Opportunity Employer/Veterans/Disability.