A Curriculum and Instructional Designer or Developer designs and develops instructional materials and methods for teachers. Analyzes what is needed for students, identifies learning objectives, and designs the content and format of instructional material and delivery. Uses instructional design to create instructional materials, which may include text, electronic and visual material. Works for a school or college or for an education, software or publishing company.
Instructional Designer / Knowledge Content Specialist#26-24244
$31.31-$36.31 per hour
Auburn Hills, MI
Onsite
Job Description
Our client, an Automotive company, is looking for an Instructional Designer / Knowledge Content Specialist for their Auburn Hills, MI location.
Responsibilities:
Designing, structuring, and maintaining clear, user-centered process documentation and knowledge assets. This role transforms complex processes into intuitive, actionable content for both internal employees and customer-facing channels, including AI-powered tools.
Ensures that all knowledge artifacts—such as SOPs, work instructions, decision trees, and bot content—are accurate, accessible, and aligned with business processes, enabling end users to quickly find and apply the right information.
Process Documentation & Knowledge Development
Develop and maintain human-readable Standard Operating Procedures (SOPs) and Work Instructions (WIs)
Translate complex workflows into clear, structured, and easy-to-follow content
Ensure documentation aligns with process maps and operational intent
Apply ISO-aligned document control standards (versioning, ownership, updates)
AI & Customer-Facing Content Design:
Create and optimize content for AI chatbots and virtual assistants
Design responses that are:
Clear and conversational
Accurate and compliant
Aligned with brand voice and customer expectations
Ensure content supports self-service and first-contact resolution
Decision Tree & Guided Experience Design
Develop decision trees, guided workflows, and troubleshooting logic
Structure content to help agents and customers:
Navigate complex scenarios
Make accurate decisions quickly
Collaborate with SMEs to validate logic and edge cases
Knowledge Strategy & User Experience:
Design content with a user-first mindset (agents, customers, partners)
Improve findability and usability of knowledge assets
Standardize formats, templates, and naming conventions
Identify gaps and continuously improve knowledge effectiveness
Process-to-Content Translation Expertise:
Proven ability to take complex processes and convert them into clear, structured SOPs, work instructions, or knowledge content that are easy to follow.
Content Optimization & Simplification Skills:
Demonstrated experience improving, streamlining, and enhancing existing documentation for clarity, usability, and efficiency (human + AI consumption).
User-Centered & AI-Ready Content Design:
Ability to create content tailored to different audiences (agents, customers, chatbots) with a focus on usability, logical flow, and self-service success.
Requirements:
Experience with AI/chatbot content or knowledge platforms
Portfolio or writing samples showcasing structured documentation
Background in instructional design, technical writing, or knowledge management
Bachelor's Degree Required
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