Educational Technology Support Specialist

Educational Technology Support Specialist Walsh Jesuit High School - 3.5 Cuyahoga Falls, OH Job Details Full-time 22 hours ago Benefits Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Maintenance inventory management Network troubleshooting Laptop (troubleshooting support) Equipment installation Equipment troubleshooting Research Mid-level Printer (troubleshooting support) Software installation System maintenance High school diploma or GED Computer hardware Staff training Customer support ticket management Trade school Equipment maintenance Productivity software Cabling Interactive whiteboards (educational technologies) Network security Full Job Description Walsh Jesuit High School is seeking an Educational Technology Support Specialist to be responsible for providing technical user support for the installation and maintenance of personal computing devices, software, applications, network connectivity and the school's technology equipment. Reporting directly to the Director of Information Technology, this position plays a vital role in ensuring reliable technology operations that support teaching, learning, and administrative functions. The Educational Technology Support Specialist is expected to deliver timely and effective technical support with a strong customer service orientation. The Educational Technology Support Specialist role is a 12-month position, working during school breaks, including the summer. Major Responsibilities Technical Support & Help Desk Monitor and respond to Level 1 Help Desk tickets Provides basic Microsoft Office and peripheral support to employees and others needing to connect to Walsh Jesuit equipment for multimedia presentations Troubleshoot and repair desktops, laptops, Smart Boards, projectors, printers, peripherals, cabling and other related devices Equipment, Inventory & Infrastructure Support Sets up and installs computers, monitors, printers, scanners, and peripherals; relocates existing equipment as necessary Maintains equipment, peripheral and software inventory lists Maintains an appropriate inventory of parts and supplies Network Coordination & Systems Support Serves as liaison with 3rd party/outside clients to provide appropriate network connectivity while maintaining the security and system integrity of the Walsh Jesuit network, servers and peripheral devices Collaboration, Training and Continuous Improvement Research and test technology tools as directed to provide solutions to employees Collaboration with peer school employees to collaborate on best practices Support faculty and staff training initiatives Contribute to developing best practices for technology use within a school environment Faith Formation Embrace, display, and support Catholic/Christian values and spiritual formation Regular participation in Ignatian formation activities including the school's formal formation program, school masses, retreats, and other activities/events as scheduled Core Qualifications High school diploma and trade school degree, or appropriate certifications. Willingness to continue education and engage in peer groups Experience in a similar position or equivalent training and experience. Ability to troubleshoot and define problems and recommend or implement appropriate solutions while exhibiting a sense of urgency and customer service orientation. Demonstrated knowledge in hardware and software specific to the school Ability to communicate effectively with constituents from the entire school community. Commitment to Jesuit values, faith-based student formation. Embrace and display Catholic/Christian values and spiritual life. Compensation and Benefits This full-time position offers a competitive hourly wage along with excellent benefits including medical, dental, vision, life, and disability insurance and a 401k plan with matching contribution. Employment Philosophy Commensurate with its mission, Walsh Jesuit High School strives to develop a community that represents the diversity of society in general. As such, and as an equal opportunity employer, the school is committed to a diverse workforce. About Walsh Jesuit High School As a Catholic school in the Jesuit tradition, Walsh Jesuit High School has been educating "Men and Women for and with Others" for over 60 years. The school held its first classes in 1965 and continues to reach beyond academic excellence to develop competence, conscience, and compassion within its students while teaching them to engage actively with the wider community. We encourage candidates to visit the Walsh Jesuit website (www.walshjesuit.org) to learn more about the transformational impact of the school.