We are looking for a Training Specialist to support the development of learning materials and deliver effective instruction for a utility billing platform. The ideal person will combine strong facilitation skills with the ability to translate system processes into easy-to-follow guides and engaging training experiences.

Responsibilities:

Conduct stakeholder interviews and gather training requirementsCreate user guides, job aids, process documentation, and training materialsDevelop customer-facing instructions for the billing portalDeliver live, onsite training sessions to groups Collaborate with internal teams on instructional videos and communicationsSupport training and user readiness throughout implementation