Prescreening Lead
- Temp Level 2 Glendale Community College
- 4.
4 Glendale, AZ Job Details Part-time $21 an hour 21 hours ago Qualifications Live chat Texting/chatbox tools Productivity software Full Job Description Hourly Rate $21.00 per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Up to 24 hours per week. The specific days and hours will be established within the department's operating hours, with consideration given to the selected candidate's availability.
Academic Year:
Mon
m., and
Friday:
9:30 a.m.
m.
Summer Hours:
Mon
m., and
Thu:
9:30 a.m.
m. Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Job Summary Under general supervision, this position provides intermediate to advanced administrative, academic/instructional, and program support to Academic Advisement and related student services. The role requires working knowledge of department policies, procedures, software, tools, and processes, and involves performing tasks that may vary from specific instructions to moderately complex responsibilities. Essential Functions 30%
- Provides comprehensive support for Academic Advisement Prescreeing Team through an online intake form, phone, chat, email, and other technology as needed. 20%
- Places students into appropriate virtual queues, reviews student accounts for advisement readiness, schedules appointments with Field of Interest Advisors, and refers students to the appropriate departments based on service needs. 15%
- Offers general information and assistance to students, faculty, and staff regarding advising services, financial aid, international student services, veterans services, testing, and other student support functions. 10%
- Conducts outreach efforts, including phone and email campaigns, to support enrollment, retention, and student success initiatives and provides other duties as assigned. 25%
- Provides student needs assessment and administrative support for Prescreening operations; coordinates daily communication among team members, the Prescreening Coordinator, advisors, and student services departments; participates in training and professional development; and trains and supports new Prescreening team members in coordination with the Coordinator.
Minimum Qualifications Experience in working within Enrollment Services, specifically within Advisement and/or Prescreening Customer service experience Excellent listening skills, including attention to detail, quality-minded Effective verbal and written communication skills Experience and ability to navigate computer databases and basic office equipment, including Google Suite, Microsoft Office, Internet, Chat, etc. Punctual, reliable, able to multitask, organize, prioritize and meet project deadlines How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or Part-Time employment (include number of hours worked, if part-time.) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
