Student Services Analyst (Advisement) Glendale Community College

• 4.4 Glendale, AZ Job Details Full-time $53,050.25
• $68,964.

82 a year 10 hours ago Benefits Wellness program 403(b) matching 457(b) AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Professional development assistance Loan forgiveness Flexible schedule Life insurance Qualifications Project reporting Employee onboarding Staff performance monitoring Operational analysis Staff supervision Performance improvement leadership Student resource provision Team supervision Project documentation Managing teams in a customer support role Phone communication Administration student referral Workflow management (operations management method) Faculty collaboration Intake Triage Coaching Staff scheduling Academic institution experience In-person customer service Student information system Team scheduling Project communication management Educational program guidance Master's degree Team development Hiring Compliance monitoring Phone customer support Policy & process development Full Job Description Salary Range $53,050.25

• $68,964.82/annually, DOE Grade 114 Work Schedule Monday
• Friday, 8 hours between 8am
• 6pm, some evenings and weekends may be required.

Summer Hours:

Monday

• Thursday, 7:30 am-6:30 pm Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents

Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary The Student Services Analyst provides leadership and coordination for the Academic Advisement Prescreening team, ensuring effective daily operations and consistent, high-quality service. This position supervises and supports prescreening staff by assigning work, monitoring processes, providing training, and communicating updates to ensure team success. Serving as the primary point of contact for advising prescreening activities, the role collaborates with advisors and campus partners to facilitate accurate and timely student support. This position plays a key role in maintaining efficient service delivery and creating a positive first point of contact experience for students. Essential Functions 30% Provides day-to-day supervision and leadership for Advising Pre-Screening and Intake services across all Academic Advisement areas, ensuring consistent delivery of high-quality student support and customer service. Coordinates daily operations, including staff scheduling, workload distribution, workflow management, and service coverage. Monitors staff performance, provides coaching and feedback, and supports employee development. Interprets and applies college and district policies, procedures, and advising practices to ensure accurate and consistent service delivery. Collaborates closely with department leadership to identify operational trends, address systemic issues, and implement process improvements that enhance student services and operational effectiveness. 25% Serves as the primary point of contact for students seeking advising services by conducting student triage, reviewing application completion, placement information, program selection, and other enrollment requirements to determine the appropriate advising pathway. Connects students with the appropriate advisor and campus resources based on their individual needs. Provides academic advising and guidance through in-person, phone, virtual, and online modalities as needed. Serves as content expert on advising procedures, enrollment processes, academic policies, and student success resources. Provides timely, accurate, and student-centered customer service while resolving routine student inquiries. 20% Assists students in navigating admissions, enrollment, registration, financial aid, residency, placement, and related student services. Collaborates with advisors, faculty, and campus partners to resolve student concerns and remove barriers to enrollment and persistence Exercises independent judgment to resolve student situations and determine appropriate referrals. Provides proactive follow-up and referrals to ensure students receive the resources and services needed to achieve their academic goals. Serves as a liaison between the Advising Pre-Screening team, Academic Advisement, and other college departments to support coordinated service delivery. 15% Monitors Advising Pre-Screening workflows and identifies opportunities to improve processes, efficiency, and service quality. Troubleshoots operational and technical issues impacting service delivery and coordinates resolution with appropriate departments. Monitors project progress, evaluates outcomes, and ensures timely completion of deliverables in alignment with established service standards and departmental goals. Develops and maintains project documentation, reports, and communication materials to support transparency, accountability, and effective collaboration. Collects, analyzes, and reports operational data to support departmental assessment, planning, and continuous improvement. Participates in departmental meetings, committees, and special projects that support strategic initiatives and student success. 10% Recruits, hires, and facilitates onboarding for part-time Advising Pre-Screening staff in accordance with college and district policies. Develops and delivers training to ensure staff are knowledgeable in advising procedures, technology systems, customer service expectations, and departmental processes. Provides ongoing coaching, mentoring, and support to foster employee growth, accountability, and service excellence. Plans and leads regular team meetings to communicate updates, reinforce best practices, and promote collaboration. Ensures compliance with college, district, state, and federal policies and regulations related to advising and student records. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications Master's Degree or higher Two (2) or more years of experience providing academic advising in a college or university setting, including assisting students with academic planning, program requirements, enrollment processes, and navigating institutional policies and resources. One (1) or more years of experience leading the work of a team, including assigning work, providing guidance and support, monitoring performance, and ensuring completion of team responsibilities. One (1) or more years of experience using student information systems, degree audit systems, advising platforms, and/or learning management systems (e.g., Student Information System (SIS

• People Soft), Canvas, ConexEd) to support student services, advising, or academic processes.

Three (3) or more years of experience providing direct customer service in a high-volume environment through in-person, phone, and/or virtual interactions, including assessing customer needs, responding to inquiries, resolving concerns, explaining processes and procedures, and connecting individuals to appropriate resources. One year of full-time relevant MCCCD experience during the previous two years. Special Working Conditions

ADA AND OTHER REQUIREMENTS

Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.

Light Work:

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.

Working Conditions:

Work is routinely performed in an indoor, office environment. How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Apply on or before Thursday, September 10, 2026 to be considered. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.