Welcome Desk Support (Federal Work Study) (North Campus) Glendale Community College North
4 Glendale, AZ Job Details Part-time $15.25 an hour 1 day ago Qualifications Some college Customer records maintenance Privacy law compliance Administration student referral Student record keeping Greeting customers Family Educational Rights and Privacy Act (FERPA) Conducting guided tours High school diploma or GED Data management Customer engagement Online educational platform experience Document imaging Experience at colleges/universities 1 year Leadership Student registration processing Editing Entry level Full Job Description Hourly Rate $15.25/per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Up to 19.5 hours per week within the following business hours:
Academic Year:
Monday
Summer Hours:
Monday
- Thursday, 7am
- 6pm Maricopa Summary 10 Colleges.
Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Job Summary The Welcome Desk Support serves as the first point of contact for new and continuing students, providing front-line assistance with admissions, records, and registration services while delivering responsive, customer-focused service. This position supports the Welcome Desk and Enrollment Center lobby by providing timely service, accurate referrals, and ensuring compliance with FERPA and other applicable regulations. Responsibilities include collaborating with the team, assisting with administrative functions, participating in campus tours, and performing other duties as assigned. Additional Information In order to qualify for a Federal Work-Study (FWS) job, a FAFSA (Free Application for Federal Student Aid) must be on file for the current award year and have eligible financial needs based on the college requirements. Please contact the Office of Financial Aid for more information prior to applying to a Federal Work-Study job. FWS is a need-based, federally funded program. FWS requires the completion of a Free Application for Federal Student Aid (FAFSA), and confirmation of federal work-study eligibility as determined by the financial aid office. FWS does not directly pay for tuition, and funds are only available to eligible students attending a minimum of six (6) degree applicable hours in a federal student aid eligible program. The FWS award amount is based on your FAFSA results and college funding availability, which will determine the number of hours available to work while supporting the students academic goals. For more detailed information, please go to the MCCCD Federal Work-Study Website Essential Functions 30% Provides front-line support at the Welcome Desk and Enrollment Center lobby with a strong emphasis on customer service, timely assistance, and accurate referrals to other student service departments. 30% Assists both new and continuing students with self-service tasks within the Student Center, including admissions, records, and registration functions. 20% Ensures accurate updates to student records in compliance with FERPA and all applicable laws, policies, and regulations. 10%
- Works in a team environment, attend meetings, provide functional support for A&R management team and may serve on committees or be assigned to document imaging records, or compose, edit and prepare correspondence. 5%
- Assist with small group campus tours, including preparing materials and facilitating tours for new and prospective students 5%
- Performs other related duties as assigned Desired Qualifications A.
High School Diploma or GED B. One (1) or more years of experience providing customer service. C. Experience utilizing online Student Center platforms to support student services at a higher education institution. D. One (1) or more years of experience working in student engagement/leadership, community service, volunteer work, or other extracurricular activities. F. Current Glendale Community College (GCC) student preferred. Special Working Conditions Some weekend hours during peak enrollment (Jan and Aug). Possible sitting for long periods of time. Must be able to lift up to 25 lbs Long periods of working on a computer monitor. This position is located on our North GCC Campus at 5727 W Happy Valley Rd, Glendale, AZ 85310 How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
