Welcome Desk Support (FWS)

• Admissions & Records Glendale Community College
• 4.

4 Glendale, AZ Job Details Part-time $15.15 an hour 4 hours ago Qualifications Academic institution experience In-person customer service Student information system High school diploma or GED Experience at colleges/universities Full Job Description Hourly Rate $15.15 / per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Up to 19.5 hours per week within the following business hours:

Academic Year:

Monday

• Friday, 9am
• 6pm Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Job Summary Provides front-line support to new and continuing students with admissions, records, and registration services in a high-traffic, customer-focused environment. Assists at the Welcome Desk and Enrollment Center lobby, ensuring timely service, accurate referrals, and compliance with FERPA and other applicable regulations. Works collaboratively with the team, supports administrative functions, participates in campus tours, and performs additional duties as assigned. Essential Functions 30

• Supports Welcome Desk and Enrollment Center lobby with a strong focus on customer service, quick response times, and referrals to other related student service areas 30%.

Assists new and continuing students with admissions, records, and registration functions. Updates student records as required, following FERPA (Family Educational Rights & Privacy Act) while adhering to any other applicable laws, policies, rules, and regulations 20

• Provides resources such as forms, maps, and other documents. Operates student ID machine, monitors queue statuses and logs welcome desk service transactions. 10%
• Works in a team environment, attends meetings, provides support for A&R management team and may be assigned to document imaging records, or compose, edit and prepare correspondence. 5%
• Assists with small group campus tours, including preparing materials and facilitating tours for new and prospective students 5%
• Performs other related duties as assigned Minimum Qualifications Must have submitted a FAFSA for the academic year Must be enrolled at least 6 credit hours for the semester High School Diploma or GED One (1) or more years of experience providing customer service.

Experience utilizing online Student Center platforms to support student services at a higher education institution. One (1) or more years of experience working in student engagement/leadership, community service, volunteer work, other extracurricular activities. Current Glendale Community College (GCC) student preferred. How to Apply Applicants are required to submit a resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Posting Close Date Open until filled EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.