Student Services Specialist (College Operator)

Job ID:

322849

Location:

Mesa Community College Full/Part Time:

Full Time Regular/Temporary:

Regular Hiring Salary Range $19.17

• $23.99/hourly, DOE Grade 109 Work Schedule Monday
• Friday, 8am
• 5pm

Summer Hours:

Monday

• Thursday, 7am-6pm Work Calendar 12 Months Maricopa Summary 10 Colleges.

Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision

• creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD.

Learn more at https:

//www.mesacc.edu/ . Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at

MCCCD:

Affordable and Comprehensive Benefits Package:

Nationwide Medical, Dental, and Vision Coverage Paid Time Off:

Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension , including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions

Optional Retirement Plans:

403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents

Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs:

District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This position serves as a primary point of contact for Mesa Community College students, families, and community members, delivering friendly, high-quality customer service via phone, email, live chat, and text. The position supports inbound/outbound communication, answers questions, provides accurate guidance, and connects individuals with the right departments and resources. Essential Functions 35%

• Primary Point of Contact & Frontline Engagement Serve as the welcoming primary point of contact for Mesa Community College by delivering prompt, professional, and friendly support via phone, email, text, and live chat to students, faculty, staff, families, and community members.

Actively listen, quickly assess needs, and provide clear, accurate information while maintaining a customer-centered, inclusive, and supportive service experience. Emphasize responsiveness, friendliness, and accessibility to ensure individuals feel supported and confident in navigating MCC services. 35%

• Inquiry Resolution, Triage & Service Coordination Efficiently evaluate inquiries and resolve questions related to Admissions, Registration, Records, payments, and other MCC services whenever possible.

Accurately triage and connect individuals to the appropriate departments, experts, and resources when escalation is needed, ensuring warm handoffs and continuity of service. Prioritize speed, accuracy, and timeliness to minimize wait times, reduce barriers, and support student progress while contributing to a consistent and efficient customer service operation. 25% Student Support & Service Operations Support daily operations through strong team collaboration and proactive relationship-building across the college to ensure a seamless, student-centered customer experience. Build rapport with students, families, and community members while partnering with campus teams to coordinate support, share information, and ensure consistent service delivery. Contribute to workflow improvements and participate in projects that strengthen service quality, efficiency, and responsiveness. Use technology to pull reports showcasing quality assurance and communication metrics. Promote equitable access, consistent service, and positive student outcomes in alignment with college goals. 5% Other duties as assigned. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs. OR An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications Bachelor's degree or higher from an accredited institution. One or more years of experience in higher education enrollment services, such as Admissions, Financial Aid, Advising, Recruitment, or related student support. One or more years of experience in a call center or high-volume customer service environment. Demonstrated knowledge of customer service practices, including effective communication, problem-solving, and professional interaction with diverse populations. Experience with student information systems (e.g., PeopleSoft), Customer Relationship Management (CRM) systems, ticketing software, or similar platforms. Ability to apply Spanish language skills in both customer service and professional settings. One year of relevant full-time MCCCD experience during the previous two years Special Working Conditions Must be able to use phones and other communication channels for extended periods of time This is an in-person, on-site position; no remote work options are available May require working evening and weekend hours (example: Saturday coverage during peak weeks) Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Missing materials or incomplete employment history will not be considered. Additional materials received after the application deadline will not be accepted and cannot be used for pay placement, except for verification of employment letters for relevant paid positions listed on the resume you submitted with your application. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu MCCCD is an Equal Opportunity Employer. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on Navigator / Menu / Self Service / Recruiting / Careers. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers . If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at strategicstaffing@mesacc.edu prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm Arizona time. Posting Close Date Open until filled

First Review:

June 22, 2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322849&PostingSeq=1 jeid-6b9ef64212a08d43beddc51e383715c0