Student Services Analyst (Specially Funded) Mesa Community College
- 4.4 Mesa, AZ Job Details Temporary | Full-time $53,050.25
- $68,964.
82 a year 1 hour ago Benefits Wellness program 403(b) matching 457(b) AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Employee assistance program Vision insurance 403(b) Professional development assistance Loan forgiveness Flexible schedule Life insurance Qualifications Customer communication Full Job Description Hiring Salary Range $53,050.25
- $68,964.82/annually, DOE Grade 114 Work Schedule Monday
- Friday, 8am
- 5pm
Summer Hours:
Monday
- Thursday, 7am-6pm Work Calendar 12 Months Funding Information This is a grant funded assignment with a projected end date of 06-30-2027 with renewal based on available funds and the needs of MCCCD.
Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision— creating excellence in education for a better world. We focus on people—not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community—we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Campus Statement Mesa Community College (MCC) is nationally recognized for its excellence in university transfer, career and technical programs, civic engagement, and innovative education. Serving more than 25,500 students annually, MCC offers a range of degree and certificate programs across its two campuses and additional locations. MCC students contribute more than 8,500 hours of community service annually. MCC serves as a key resource for education, workforce development, and lifelong learning. The college enhances student success through Guided Pathways with Integrated Support Services. A Hispanic Serving Institution, nearly 50% of MCC students are first-generation college attendees, and it boasts the largest Indigenous student population among Maricopa County Community College District (MCCCD) colleges, supporting students from 22 Arizona tribes and additional out-of-state tribes. Our award-winning faculty are committed to helping students achieve their goals through high-quality education, training, and undergraduate research opportunities. Located in the East Valley of Phoenix, Arizona, MCC is one of 10 colleges in MCCCD.
Learn more at https:
//www.mesacc.edu/. Benefits Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at
MCCCD:
Affordable and Comprehensive Benefits Package:
Nationwide Medical, Dental, and Vision Coverage Paid Time Off:
Vacation, Sick Leave, and Personal Time 20 Paid Observed Holidays Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
Optional Retirement Plans:
403(b), 457(b), Roth 403(b), Roth 457(b) Tuition Reimbursement for employees and dependents
Annual Professional Development Funding Flexible Work Schedules Employee Health & Wellness Programs:
District-Wide Wellness Program with Workshops and Webinars Monthly Health & Wellness Calendar and Newsletter Virta Diabetes Reversal Program and Support Groups Employee Assistance Program (EAP) Sight-On-Site Eye Care Services Pre-Retirement Planning Events Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) Job Summary This is a short-term (specially funded) position with an anticipated end date of June 30, 2027; the possibility for extension or continuation is dependent on executive approval and budget availability. This position is critically important in supporting students enrolled in Construction Management, Construction Trades, and related high-demand workforce programs. Following the initial admissions and enrollment process coordinated by the college's Admissions Navigators, this Student Services Analyst serves as the primary Career Navigator and ongoing point of contact for assigned students. The Student Services Analyst functions as a student mentor, coach, and program navigator, assisting students in connecting their academic, personal, and professional goals. The position provides proactive, term-to-term support to promote persistence, course completion, credential attainment, graduation, transfer, and transition to employment. The Student Services Analyst serves as a liaison among students, faculty, student-support departments, Career Services, transfer institutions, and construction-industry partners. The position also supports the development, coordination, and implementation of activities designed to improve student success and employment outcomes while ensuring alignment with institutional priorities, workforce needs, and grant requirements. Essential Functions 40%
- Student Navigation, Academic Advising, and Success Coaching Provides professional-level academic advising, career navigation, and success coaching to an assigned caseload of students enrolled in Construction Management, Construction Trades, and related programs.
Receives students following the admissions and initial enrollment process and serves as their primary point of contact for continued program navigation and support. Provides guidance related to educational and career goal setting, degree and certificate options, course selection, registration, transfer pathways, graduation requirements, and career opportunities. Uses proactive case-management strategies, including targeted communications, individual check-ins, progress reviews, and referrals to appropriate college resources. Monitors student academic progress through student information systems, reporting tools, and other technologies. Identifies students who may be at risk of stopping out or not completing and coordinates timely interventions with faculty, academic support services, financial resources, and other college departments. Provides ongoing term-to-term follow-up to promote retention, completion, graduation, transfer, and achievement of career goals. Collaborates with Career Services and industry partners to connect students with career exploration, work-based learning, internships, apprenticeships, employment opportunities, and other workforce resources. 25%
- Industry Engagement, Program Outreach, and Partnership Coordination Coordinates and conducts outreach with construction-industry partners, community organizations, educational partners, and other stakeholders to support program awareness, student engagement, career preparation, and employment outcomes.
Serves as a liaison between the college and industry partners. Develops and maintains relationships that support hiring, internships, apprenticeships, scholarships, work-based learning, guest presentations, industry-recognized credentials, and other student opportunities. Supports program activities, career and hiring events, workshops, presentations, advisory meetings, transfer activities, and stakeholder meetings. Supports recruitment and outreach efforts in collaboration with college recruitment personnel and Admissions Navigators by providing program-specific information and facilitating connections with prospective students, employers, faculty, and community partners. Works collaboratively with faculty, program leadership, Career Services, district teams, and other departments to support program delivery and alignment with academic and workforce requirements. 20%
- Student Support, Service Coordination, and Program Operations Fosters and maintains an environment of respect, inclusion, and belonging for students, faculty, staff, industry partners, and members of the community.
Delivers high-quality customer service through in-person, telephone, virtual, and written communication, with timely and responsive follow-up. Applies standard techniques, procedures, and criteria to resolve problems and make recommendations. Supports students from their initial handoff following enrollment through program completion and transition to employment or transfer. Assists students with navigating college processes related to registration, academic standing, graduation, transfer, scholarships, financial resources, and referrals to academic or personal support services. Coordinates with faculty and support departments to resolve student concerns, remove barriers to persistence, and facilitate comprehensive academic and workforce support. Handles immediate, complex, or sensitive student issues requiring confidentiality, sound judgment, or quality assurance. May provide work direction and support to student workers, temporary employees, or other assigned staff. Assists with program events, workshops, orientations, meetings, and other operational activities as needed. 15%
- Data Management, Grant Compliance, and Reporting Creates and prepares reports; collects, researches, analyzes, and interprets student, program, and workforce information.
Tracks and monitors enrollment, persistence, retention, course completion, credential attainment, graduation, transfer, and employment-related outcomes. Specifics may include graduation completion numbers for specific degrees and certificates, job placement and starting salaries, transfer statistics, and recruitment statistics collected from outreach activities. Creates and maintains files, records, databases, case notes, and documentation in accordance with college procedures and grant requirements. Contributes to the evaluation of program performance, key performance indicators, student-support strategies, and continuous-improvement efforts. Supports grant reporting, scholarship processes, industry credentialing activities, and other program-administration requirements. May proctor examinations for industry-recognized credentials related to construction or career readiness. Performs other duties as assigned. Minimum Qualifications Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs. OR An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation. Desired Qualifications Experience in workforce development, student success programs, or higher education Strong background in student advising, coaching, or case management Experience with recruitment, outreach, and enrollment strategies Familiarity with industry certifications and career pathways Experience using student information systems, CRM tools, or reporting platforms Experience coordinating events, employer engagement, or partnerships One year of relevant full-time MCCCD experience during the previous two years Special Working Conditions Work is performed in an indoor office environment May require travel to campuses, community events, and employer partner locations May require occasional evening or weekend hours for recruitment events or student engagement activities Light physical activity, including lifting up to 20 pounds Extensive computer use and repetitive motion tasks Required to sit for a prolonged period of time; viewing a computer monitor May be required to travel or be assigned to another MCCD location Travel to campus during interview/selection process will be at candidate's own expense MCC does not sponsor individuals for work visas How to Apply Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at MCCCD is an Equal Opportunity Employer. Applicants who currently work for any of the MCCCD campuses/locations should utilize their HCM Employee Self Service page to apply for jobs by logging in to HCM and clicking on NavBar > Navigator > Self Service > Recruiting > Careers. Click on link for instructions on how to apply. Applicants who are not currently working for any of the MCCCD locations should apply at https://www.maricopa.edu/about/careers. If you encounter a technical issue in the upload of documents or the submission of your application, please contact MCC Human Resources at prior to the application deadline. We are accessible on business days from 8:00 am to 5:00 pm. Posting Close Date Open until filled
First Review:
09/15/2026 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.
