Part Time - Student Services Assistant

Part Time•

Student Services Assistant Job ID:

322411

Location:

Rio Salado Community College Full/Part Time:

Regular/Temporary:

Temporary Hourly Rate $15.15/per hour Not Eligible for Benefits This is a part-time, temporary position not eligible for benefits. Work Schedule Monday

• Thursday, 8am
• 6pm, Friday, 8am
• 5pm; up to 19.

5 hours per week, some evenings and weekends may be required Maricopa Summary 10 Colleges. Unlimited Opportunities. The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision

• creating excellence in education for a better world.

We focus on people-not profits. With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college. We don't just support our community-we help build it. We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. We believe our employees are our most valuable asset. Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix. Join us in making a real difference in the lives of over 140,000 college students each year. Job Summary This position will be greeting and checking in students and visitors at the Welcome Desk & at the Splash Pad. They will assist all visitors, college employees and students with general questions, directions and events on campus. This position will triage students, assist with self-service, entering students into the QLess system, monitor ConexEd, provide general information, answer the department phone, monitor and respond to student emails, assist with basic international student enrollment as well as international student application information, and assist the team with programming needs. Essential Functions 65%

• College welcome representative: Greets students, visitors, and staff in a professional and welcoming manner.

Serves as the primary point of contact via live chat, phone, email, and other virtual platforms, providing accurate information, answering questions, assisting with inquiries and student onboarding, offering guidance and directions, and ensuring a welcoming, student-centered experience that creates a positive first impression of the college. Responds to incoming calls and emails, directing inquiries to appropriate departments and providing accurate general information about campus services, admissions, and events. Assists prospective and current students with check-in processes, appointment scheduling, and elevated navigation of student services (e.g., admissions, advising, financial aid, international, testing, etc). 25%

• Data Entry & Administrative Support including input visitor information, maintains records, updates spreadsheets, and assist with clerical tasks such as filing, copying, and document preparation.

Maintains accurate records of student interactions in CRM systems, performs data entry, manage digital resources, and complete general administrative tasks. Provides basic technical assistance for student self service and navigating online systems while escalating complex issues. Processing of enrollment for students as needed. 10%•

General Office Maintenance & Miscellaneous Tasks:

Keeps the welcome center clean and organized. Supports welcome events, orientations, and outreach activities as needed. Performs other duties as assigned to support daily operations (i.e. assistance with programming) Minimum Qualifications A. Familiar with using SIS, QLess, ConedEx, Google suite B. Dependable, strong customer service skills C. Able to handle and organize high traffic area D. Strong multitasking skills Special Working Conditions May be required to lift or carry up to 25lbs. May be required to sit for a prolonged period of time; viewing a computer monitor Possession of a valid State of Arizona Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd OR (If moving from out of state) Possession of a valid State Class D Driver's License is required; employee must meet district minimum standards regarding driving: https://www.maricopa.edu/about/careers/application-information#mvd How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu , 480-517-8196. Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu , 480-517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.erp.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=322411&PostingSeq=1 jeid-d11396191d22c440b665e512ea5fbd1b