At The Tutoring Center, we are dedicated to providing personalized and effective tutoring services to students of all ages and academic levels. Our mission is to foster a nurturing and engaging learning environment where students can thrive academically and build confidence in their abilities. With a team of highly qualified tutors and a comprehensive curriculum, we specialize in a wide range of subjects, including math, science, English, and test preparation. Join our dynamic and supportive team as we inspire and empower the next generation of learners.

GENERAL SUMMARY

The Center Assistant is responsible for managing the day-to-day administrative operations of the Center, including phone reception, word processing, data entry, filing, scheduling, and other administrative tasks. The Center Assistant serves as a welcoming and professional first point of contact for both prospective and existing customers, responds to customer inquiries, fields phone calls, and schedules appointments. The Center Assistant will provide administrative and operational support across all three locations—Milpitas, San Jose, and Mountain View—on a consistent weekly schedule. The Assistant will rotate between locations according to a set schedule to ensure each Center receives reliable administrative support and that operations remain organized and efficient across all locations.

ESSENTIAL JOB FUNCTIONS

• Leads day-to-day administrative tasks such as timely and high quality phone reception, data entry, filing, and other administrative tasks throughout the centers
• Greets and assists students, parents, and potential customers according to Tutoring Center standards
• Fields inquiry calls from potential customers; Fields calls from current families
• Schedules assessments, tours and Welcome Conferences according to Tutoring Center Standards; Manages scheduling changes of current families
• Assists Center Directors and Head Instructor with preparing materials for parent conferences, assessments, tours, and other customer appointments
• Assists Center Directors and Head Instructor with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies
• Assists Center Directors and Head Instructor with maintaining the professional appearance of the Center according to Tutoring Center standards
• Supports standards and procedures to ensure student safety and well-being
• May assist teachers with preparation for instruction; Gathers and prepares materials as appropriate

KNOWLEDGE REQUIRED

• Some college preferred
• A minimum of three years of customer service experience; Retail sales experience preferred
• Experience using full suite of Apple applications and other standard business applications
• Knowledge of general office equipment such as copiers, printers, and office phones

SKILLS AND ABILITIES REQURED

• Strong customer service, interpersonal and communication skills
• Strong word processing, data entry, and other administrative skills
• Proven ability to effectively use consultative sales skills when serving customers
• Proven ability to communicate effectively in writing; Ability to proofread and edit copy
• Strong organizational skills; Proven ability to manage multiple tasks and be flexible The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required. Center operation hours Monday
• Friday
• 3:30 PM to 7:30 PM Saturday
• 10:00 AM to 1:00

PM Job Type:

Part-time Pay:

$20.00

• $27.

00 per hour

Work Location:

On the road