A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity. More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.
General Description:
The Office of TRIO Programs brings together the TRIO Student Support Services (SSS) traditional and English as a Second Language programs to provide academic support and a sense of community to students who are
TRIO SSS
participants. This position will provide administrative and programmatic support to the office as a whole as well as to each individual program. This is a great opportunity to learn new skills including some general advising, student tracking data, time management, effective communication (verbal and electronic), leadership and more.
Duties and Responsibilities:
Outreach to current Trio students as identified by Trio Advisors Conduct follow-up meetings with students we have not seen in a while on a more regular basis, monthly. Updating student records as needed. Help identify and outreach to high need students.
Assists in recruitment:
By sending email and conducting phone calls to eligible students. Provide staffing at regular tabling events like open houses. Following recruitment plan set my Trio Programs.
Front desk duties:
Assist with answering emails and phone calls in a timely manner. Greets and directs all visitors to appropriate offices or resources. Schedules appointments for advisors using Microsoft Outlook and/or Navigate. Ensures completion of paperwork and sign-in procedures. Responsible for cleaning and maintaining the bulletin boards, front lounge areas, helping with event set up, tear down, and clean up. Trio Programs and Events Serve as a student leader amongst TRIO programs, providing advice and support. Provides basic program support through administrative projects as assigned. Creates and designs flyers, brochures, posters, event calendars and more. Other duties as assigned.
Qualifications:
Student must be awarded work study hours by the Financial Aid Office. Minimum 2.0 grade point average (GPA). Preference for current TRIO SSS or
TRIO SSS-ESL
participants. Be enrolled in a minimum of 6 credit hours at CCA. Excellent customer service skills and a desire to grow professionally. Intermediate computer skills including familiarity with Microsoft software, the internet, and general computer trouble shooting. Ability to place and receive phone calls on a regular basis and respond to emails. Capable of working independently in a constantly changing environment. Work-Study Eligibility Requirements This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email financialaid@ccaurora.edu for assistance.
Work-Study Eligibility Requirements:
Must have a completed FAFSA on file Must be enrolled in a minimum of six (6) credit hours Must not have already earned a first bachelor's degree Must be pursuing an eligible program of study
Selection Process:
All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview. Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.
Application Instructions:
By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law. Back to job listing
