Responsibilities:

Assess current and prior VITA volunteer, scheduling, outreach, partnership, training, communication, and recognition systems. Map end-to-end workflows for in-person, virtual, telephone-assisted, and drop-off appointments, including scheduling, rescheduling, cancellation, no-shows, completion, and follow-up. Help configure and test the selected scheduling platform, including appointment types, settings, permissions, communication templates, data definitions, reporting needs, and exception procedures. Develop user guides, test scenarios, checklists, staff and volunteer training materials, issue logs, and implementation procedures. Analyze aggregate scheduling use, appointment capacity, cancellations, no-shows, and feedback during tax season; recommend and document improvements. Create an annual scheduling-system implementation, tax-season support, closeout, and ownership-transfer guide.

Requirements:

Be at least 18 years old and meet AmeriCorps citizenship or lawful permanent resident requirements. Successfully complete all required AmeriCorps screening and National Service Criminal History Check requirements.

Program Benefits:

Bi-weekly stipend Free medical insurance Childcare assistance Preferred hiring status on military bases after completion of the program Student loans can be deferred while in the program $7,000 educational scholarship after completion of service ( Award can be used for further education at your choice of school, or to pay off student loans.

Schedule:

Monday - Friday (8:30 - 5:00) with Holidays and time off allowed; must complete 12-month program

Service Areas:

Community and Economic Development Skills:

Teamwork and Communication Skills Service Description:

AmeriCorps members will help increase community awareness of the programs that GoodwillSR offers and support Mission services activities, Monday through Friday, 4o hours a week. The members will implement several outreach service methods, including phone calls, emails, text messaging, social media campaigns, geo-marketing/geo-tracking, and special events. Outreach includes, but is not limited to, re-engaging clients who have not visited the center for 31 days or more; inviting clients to job fairs and special events; and informing clients about services such as classes, free tax prep, Veterans Services, and certification training. Outreach to our rural population uses the methods mentioned above to promote virtual services and opportunities offered by GoodwillSR. Outreach by the Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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