A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
Rockford University is seeking an Admission Assistant/Student Advocate to provide general administrative support and student services for the Offices of Admission and Student Administrative Services. Reporting to the Senior Director of Admission Operations and Assistant Director of SAS/Student Loan Coordinator, this position will split time between these two offices at the direction of their supervisors. Some nights and weekends are required.
GENERAL EXPECTATIONS
include the following: Maintains appropriate confidentiality in student record keeping and acts as a custodian of student and college documents and records. Provide efficient, professional and accurate information in a manner which fosters/supports respect for all members of the Rockford University community. Respond with "sense of urgency" to all customers' questions and/or concerns. Maintain/foster positive atmosphere to ensure all "transactions/contacts" are handled with the highest level of customer service. Knowledgeable/proficient in all standard procedures of registration, student accounts and financial aid and can answer questions on these topics. Knowledgeable about procedures of other departments and contact information to accurately direct customers as needed. Promote/adhere to goals of increasing retention and new enrollment rates and communicate concerns to appropriate person(s) to ensure this goal. Demonstrated knowledge, skills and abilities in working with faculty, staff and students with diverse backgrounds including academic, socioeconomic, cultural, sexual orientation, and disabilities. Provides excellent internal and external communication with students, faculty/staff and other departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
include the following: Provides clerical and administrative assistance to the Office of Admission and its related activities, including data entry, communication support and assistance with on-campus admission events. Develop and implement a communication plan and schedule in coordination with admission counselors and visit coordinators such as admit letters. Participate in campus events that have a direct link to Enrollment Management (e.g. Advising and Registration events). Help to prepare confidential correspondence and reports. Processes and maintains student records, distribution of cash for check cashing and petty cash distribution as well as working with students to set up acceptable payment arrangements. Knowledgeable of procedures for contacting students and collection of student accounts with outstanding balances. Assist students, parents, faculty and staff with questions by providing answers with regard to all services provided by SAS. Accurately direct students, parents, faculty or staff to appropriate persons for all other campus services. Process all forms needed for registration such as registration cards, add/drop, degree declaration(s), financial aid, and graduation. Disburse (in accordance to rules/regulations) financial aid advances and cash returns to students with account credits as well as cash student payroll checks Enter data/maintaining student accounts/records to ensure all balances are accurate and students receive current information. Ensure petty cash requests are processed within the approved procedures and disburse when verified/approved. Assist in preparing various communications from SAS including financial aid packages, grades, registration, account statements and other mailings as needed. Responsible for the timely and accurate filing of all forms received from students, faculty or staff. Apply loan checks and electronic fund transfers to student accounts. Assists the Senior Director of Admission Operations and Assistant Director/Student Loan Coordinator as necessary. Responds to other duties as assigned.
QUALIFICATIONS
Organizing and coordinating skills. Data entry skills Ability to work effectively with diverse populations. Ability to communicate effectively, both orally and in writing. Ability to gather data, compile information, and prepare reports. Ability to use Microsoft Office and databases. Strong attention to detail and ability to work effectively in a fast paced, multi-task oriented environment. Must be able to work some evenings and occasional weekends. EDUCATION and/or
EXPERIENCE
Associates degree preferred. Secretarial or clerical skills are required. Experience in cash handling and customer service preferred. At least one year of previous experience in a college setting or human resources is preferred.
TO APPLY
Please submit resume, cover letter indicating salary requirements, and list of three professional references. Review of resumes will begin immediately and continue until the position is filled. This full-time, nonexempt opportunity offers an hourly rate of $19.23 and is scheduled 40 hours per week.
Our Benefits:
Supporting You Every Step of the Way We believe in taking care of our employees, which is why we offer a competitive benefits package that goes above and beyond. Here's how we support your health, happiness, and future:
Comprehensive Health Coverage :
Medical, dental, and vision insurance to ensure you and your family stay healthy. Savings for
Health & Dependent Care :
Flexible savings options to manage healthcare and dependent care costs.
Financial Protection :
Life, AD&D, and disability insurance for peace of mind when life throws you a curveball.
Retirement Security :
403(b) plan with employer contributions to help you build a secure future.
Personal Support :
Access to our Employee Assistance Program, offering resources for both personal and professional needs.
Education Benefits :
Tuition remission for full-time and part-time employees, their spouses, and dependents. We offer tuition remission both at Rockford University and other partnering colleges through a tuition exchange.
Work-Life Balance :
Generous paid time off to help you recharge and spend quality time with loved ones. At Rockford University, we are committed to fostering an inclusive and supportive environment that values a well-rounded workforce and community. We welcome candidates who, through their professional experience, contribute to excellence in their work and enhance our institutional mission.
Job Type:
Full-time Pay:
From $19.23 per hour
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance
