Housing Intake & Resource Specialist

Overview of Position:

The Housing Intake and Resource Specialist serves as the first point of contact for individuals seeking housing assistance and community resource information. This position is responsible for greeting clients, answering phones, conducting ESG pre-screens, entering accurate data into HMIS and other tracking systems, maintaining updated housing resource information, and supporting efficient front desk operations within the Housing Resource Center.

Minimum Requirements:

High school diploma or equivalent required; associate degree or related experience preferred.

Additional Requirements:

Strong organizational skills, attention to detail, and ability to manage multiple tasks in a fast-paced environment. Ability to communicate effectively and professionally with diverse individuals and community partners. Commitment to confidentiality, professionalism, and person-centered service delivery.

Preferences:

Experience in customer service, front desk support, homeless services, housing programs, or human services preferred. Familiarity with HMIS, data entry, intake processes, and basic office systems preferred.

Essential Physical Demands:

Vision

• Position requires the ability to visually assess details at both near and far distances, as well as to perceive depth and spatial relationships with or without reasonable accommodations. Hearing
• Position requires the ability to receive and respond to verbal communication with or without reasonable accommodations.

Lifting, Standing, and Walking With or Without Reasonable Accommodations:

Position requires the ability to lift up to 35lbs on an occasional basis Position requires the ability to regularly stand for extended periods of time Position requires the ability to walk at a minimum of 35% up to a maximum of 65% Position will require the ability to occasionally stoop, bend, or reach to perform work tasks with or without reasonable accommodation Position must be able to perform tasks requiring manual dexterity, including the use of hands and fingers for handling, grasping, typing, writing, or operating equipment with or without reasonable accommodation.

Bargaining Unit:

AFSCME FLSA

: Non

• Exempt Monday
• Friday 8:00 am
• 4:30 pm