Student Services Receptionist

• Part-Time, Weekends MacPhail Center for Music
• 3.

3 Minneapolis, MN Job Details Part-time $19.50 an hour 13 hours ago Benefits Flexible spending account 403(b) Qualifications Passenger vehicle Phone communication High school diploma or GED Driver's License Telephone systems

Full Job Description TITLE:

Receptionist

REPORTS TO

Student Services Manager

LOCATION

Primary:

Minneapolis, On-Site Occasionally:

Apple Valley and Chanhassen, On-Site STATUS:

Non-exempt; 0.33 FTE; approx. 13 hours per week Additional hours available through subbing for team members

SCHEDULE

September

• May:

  Saturday 8:00 AM
• 4:00 PM, Sunday 12:00 AM
• 5:00 PM June

• July:

  Saturday 9:00 AM
• 3:00

PM August:

no regularly scheduled work; sub-in as needed

COMPENSATION

$19.50/hour

BENEFITS

403b, Flexible Spending Account

• Parking, Tuition Discounting, Professional Development, MN Safe & Sick Time

JOB SUMMARY

The Student Services Receptionist is responsible for welcoming and greeting everyone to the building and creating a positive first impression. This position represents the organization to the community and connects customers to MacPhail staff members who can best meet their needs. The Receptionist is responsible for providing excellent customer service through positive interactions with a diverse population and builds relationships with students, student families, faculty, and staff.

RESPONSIBILITIES & ESSENTIAL FUNCTIONS

Open and close the Student Services Office. Greet and welcome everyone in a friendly manner. Maintain positive attitude and provide positive customer service through challenging conversations Complete necessary records to document inquiries and work. Answer questions regarding room locations. Answer incoming phone calls and direct callers to the person who can help them. Process limited set of student registrations and related activity including payments. Record additional registration needs including modifications, refunds, withdrawals, and other questions and send them to the Student Services Inbox or Managers as appropriate. Maintain internal systems including but not limited to shared department inbox. Work at other MacPhail sites as needed; transport materials between sites as needed. Set-up rooms as requested including moving carts, stands and occasionally instruments. Other related duties as assigned.

QUALIFICATIONS

Education and Experience. High-school diploma or equivalency. 3-5 years customer service experience. 2-4 years working with CRM or databases (data entry and queries), Outlook, Excel, Word, cash registers and multi-line/high-volume telephones. Skills. Effective communication skills including listening, and persuasive and clear speaking. Productive time management and prioritization skills. Proficient database, Outlook, and multi-line/high-volume telephone skills. Abilities. Ability to practice empathy and self-control, use positive language, stay calm and demonstrate patience, project welcoming and vibrant presence. Willingness to improve, and to take responsibility for customer solutions. Ability to switch focus rapidly. Ability to think clearly and rationally, understanding the logical connection between ideas, processes, and systems. Ability to drive to metro sites (vehicle and valid driver's license required). Flexibility to sub for co-workers preferred. e1zp4FYhne