Job Summary The Student Services Specialist supports student success in Midwest Technical Institute's/Delta Technical College's programs by providing proactive outreach, engagement opportunities, and academic and other support resources. Responsibilities include assisting with new student orientation, engagement programming, community building, resource referral, and tracking student outcomes and satisfaction. The Student Success Specialist may assist with Career Placement activities as needed.

Hours:

Monday - 8am-5pm; Tuesday 9am-6pm; Wednesday 8am-5pm; Thursday 10am-7pm; Friday 8am-4pm

Essential Duties and Responsibilities Educational Duties:

Actively participate with the planning and implementation of New Student Orientation. Provide training on use of the Learning Management System, online library resources, and student portal. Ensure students understand technical requirements, academic integrity, and attendance expectations. Maintain an up to date binder with each programs LRC project that is required for Accreditation. Complete two e-course per year through the

American Library Association Student Support and Engagement:

Continue to enhance the Ambassador program and provide leadership training to our student ambassadors. Organize student support groups based on the needs of the current student population to provide them with the opportunity to network with students in other classes and programs. Provide referrals to appropriate internal and external resources (academic advising, tutoring, counseling, financial, housing, childcare, wellness). Maintain updated lists of community resources available to students. Maintain a listing of part-time jobs and posting copies around campus for students who are in need of a job. Compile and maintain a list of local shelters as well as drug and alcohol abuse services in the community.

Academic and Career Services Support:

Assist students with career-readiness support, including resume reviews, cover letter guidance, and mock interviews. Compile an updated list of local job leads every week and send that information along to appropriate placement coordinators, pending graduates and/or graduates.

Campus Support:

Coordinate student recognition and engagement campaigns through newsletters, social media, and LMS announcements. Organizes all monthly lunch and learn sessions that provide students with additional resources in the following areas; study skills, test taking strategies, time management, budgeting, interviewing skills, soft-skills and many other varied topics specific to the needs of the current students. Minimum attendance of 25% of student population Provide student ID's to all incoming students within the first two weeks of class. Organizes campus activities such as blood drives, cook outs, lunch and learns, etc. Responsible for organizing and recruiting fund raising, charity, and community events Conduct quarterly surveys to monitor student satisfaction. Attends weekly At-risk meetings, takes notes and enter into CampusVue Covers the absences of the front desk personnel including breaks Plan and participate with the by-annual Program Advisory Committee meetings Acts as the liaison for the Penn Foster program General Support Collaborate with faculty, academic affairs, and IT staff to address student needs. Support Program Advisory Committee meetings and other compliance-related activities. Perform other duties as assigned. Qualifications Passion for helping students succeed in an online learning environment. Strong communication skills across various platforms (phone, email, chat, video). Ability to analyze data to identify trends in engagement and retention. Familiarity with online learning management systems (Canvas preferred) and student information systems. Adaptability in a fast-paced environment; ability to manage multiple priorities. Strong organizational skills and attention to detail. Commitment to integrity, student-centered service, and continuous improvement. Education and Experience Associate degree required, Bachelor's degree preferred; degree in education, counseling, student affairs, or related field preferred. Minimum 2 years of experience in student services, academic advising, online education, or related field. Experience with Microsoft Office, LMS platforms, CRM systems, and virtual meeting software (Zoom, Teams). Experience supporting adult learners or non-traditional students strongly preferred

Salary & Benefits Starting Salary Range:

$21.50-$23.00 hourly Medical, Dental, Vision Insurance 401K with company match PTO/Vacation STD and LTD options IND1