Position Information Position Title:

Temporary Pool -

Bronco One Stop Center Working Title:

Position Number:

6088-

Temp-Staff Full-time or Part-time:

Full Time Time Limited Position:

Number of Vacancies:

Department:

Temporary Pools Posting Number:

0401992

SHRA/EHRA:

Job Category:

Temporary Hiring Range:

Varies/Hourly Overall Position Competency:

TMP Primary Purpose of the

Organization:

Applicants in the pool may be selected for temporary positions as needed for the Bronco One Stop Center. Fayetteville State University's (FSU) One Stop Center is a designated area for FSU students to receive assistance. One Stop Staff will provide support to the students throughout the semester. Primary Purpose of the

Position:

Varies according to the needs of the hiring manager.

Positions Needed:

University Specialist Serve as the One-Stop-Shop's first contact. Provide direct, one-stop support and customer service to current and prospective students at Fayetteville State University. Provide customer service by assessing student challenges by researching solutions to questions, issues, and obstacles, and communicate action items to customers. Ensure student care by providing a soft handoff to ensure customers receive the answers needed related to admissions, financial aid, registration, and other resources to prospective and current students Administrative Support Associate Provides support for the One Stop Shop by managing paperwork, processing requisitions, filing documents, managing budgets, and assisting serving as a receptionist during peak times.

Minimum Education and Experience Requirements:

University Specialist Bachelor's degree and one year of experience related to the area of assignment Administrative Support Associate Graduation from high school; and an equivalent combination of education and experience.

Knowledge skills and abilities:

Varies according to needs of the position. Must work on-site. Ability to process and handle confidential information with discretion and confidentiality. Ability to communicate effectively in oral and written form. Ability to provide education to customer on various tasks and processes. Ability to work independently and collaboratively with other offices. Ability to assess and find solutions to a variety of customer issues and needs. Attention to detail and record keeping.

Preferred Qualifications:

Special Instructions to

Applicants:

Notice to

Applicants:

Closing Date:

Open Until Filled:

Yes Other Information:

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

EEO Statement:

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable), academic verification and credit history check (if applicable). Fayetteville State University is committed to equality of educational opportunity and employment and does not discriminate against applicants, students, or employees based on race, color, national origin, religion, sex, gender identity,sexual orientation, age, disability, genetic information or veteran status. Moreover, Fayetteville State University values diversity and actively seeks to recruit talented students, faculty, and staff from diverse backgrounds.

Veteran's Statement:

Fayetteville State University is a VEVRAA Federal Contractor and seeks priority referrals of protected veterans for our openings.

Quick Link https:

//jobs.uncfsu.edu/postings/20138 Supplemental Questions Required fields are indicated with an asterisk (

• ).

• What position are you interested in? (Open Ended Question)
• What is your highest level of education? High school graduate, diploma or the equivalent Some college credit, no degree Associate degree Bachelor's degree Professional/Graduate degree
• Please describe your experience in customer service as it relates to this position.

(Open Ended Question) Optional & Required Documents Required Documents Resume/Curriculum Vitae Optional Documents Cover Letter Other Document Unofficial Transcripts (Official Transcripts and Official International Course-by-Course Evaluations Due Upon Hire)