This is a part time position requiring up to 26 hours per week. Processes mail, fax, in-person and online registration including adding, dropping, withdrawing students from classes Provides registration support for students enrolling via Self-service Ensures support documentation for transactions is received and filed Updates student information such as name, address, telephone and email address changes Assists with student enrollment and graduation verifications Processes chargeback authorizations Processes grade changes as requested by professors Maintains intake and responses for Enrollment Services email Assists with the processing of graduates, including degree audit and printing and mailing of diplomas Supports registration and enrollment processing for dual credit and high school students, including assisting with course registration, student record updates, and related enrollment documentation. Logs all incoming transcripts for transfer credit into the system (including but not limited to: college transcripts, AP scores, and Police Academy certificates). Processes approved transfer credit by reviewing documents, and applying credit as directed to student records. Answers phone in Enrollment Services to assist callers. Monitors QLess systems and summons students for needed services in a timely manner Works with other departments to provide quality service to students Performs related duties as assigned

Education:

High school diploma or GED Associate's degree preferred

Experience:

Experience working in a professional setting, Higher Education preferred

Competencies and Skills:

Excellent customer service and communication skills Knowledge of Microsoft Office products Strong organization and record-keeping skills Demonstrated experience working with a diverse population Ability to work as a member of a team Terms of Employment This position may require flexible scheduling to include evenings and weekends and duties at any Atlantic Cape location.