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New Mexico State University

Academic Advisor Education

Career Insights for Student Support Administrator

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What they do

A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.

$79,689 / year median in New Mexico

+10% projected growth

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Job Description

Department Contact:
Connie McLaurin, 575-528-7465, cmclaurin@dacc.nmsu.edu
Internal or External Search:
External - Open to all applicants
Advertising Summary:
DACC, a responsive, accessible, comprehensive, learning-centered community college that provides education opportunities to a diverse community of learners is inviting candidates to apply for the following vacant position:
Position Details Position Title:
Academic Advisor Education College/Division:
DACC Dona Ana CC Department:
941600-DACC
ADVISING SVCS
Location:
Doña Ana Community College Offsite Location (if applicable):
East Mesa Campus Target Hourly/Salary Rate:
$43,908.80 - $54,885.74 (Commensurate with qualifications.)
Appointment Full-time Equivalency:
1.0
FLSA Status :
Exempt Bargaining Unit Announcement:
This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Contingent Upon Funding:
Not Applicable Standard Work Schedule:
Shift:
Other Shift If Not a
Standard Work Schedule:
Working extended hours from 5pm-6pm Monday-Thursday is required. Work hours are adjusted through the week to accommodate for this.
Job Duties and Responsibilities:
  • Assist new Education and Early Childhood Education college students, transfer students, readmitted students and continuing students to identify, plan and achieve educational goals that align with their career and life aspirations.
  • Discuss the student's academic habits and provide direction on developing practical skills for academic success.
Strategically plan out steps toward graduation, or the completion of the targeted academic goal. Identify and solve problems that impede progress towards an academic goal (i.e., academic, social, work, interpersonal, campus life adjustment). Develop student academic plans. Assist students to place into initial English writing and mathematics courses. Assist students to select courses and register for classes.
  • Travel to high school sites to engage with dual credit students and early college high school students and educate students on programs of studies and pathways. Verify eligibility and college readiness for students to participate in the DACC Dual Credit Program. Strategically plan out steps toward completion of Dual Credit Program of Study or ECHS Pathway.
  • Assist students during new student Orientations. Connect students with appropriate support programs including Avanza, Academic Readiness Center (ARC), Canvas training, financial aid/scholarships, career services, accessibility services, etc.
  • Maintain detailed student advising notes. Update student major, catalog year and concentration in student information system.
  • Act as the student responder for faculty-initiated student early alert referrals for caseload students and provides academic guidance to help students connect to meaningful academic supports. Communicate with caseload students about critical dates and deadlines.
  • Assist students with academic needs such as the academic portion of financial aid appeals, providing military veteran students with VA degree checks to verify scheduled courses are required, originating and submitting retroactive requests and Adjusted Credit Option requests, managing registration holds as appropriate, and originating course substitutions for administrative review.
  • Assist both inbound and outbound transfer students to navigate the process, understand transcript evaluation and solve transfer-related issues.
  • Assist students to apply to graduate. Assist in the final degree check process for students who have applied for a degree or certificate.
  • Act as an information liaison between the DACC Academic Advising Center and the DACC Education Department.
  • Partner with DACC and NMSU professional staff and faculty advisors in the sharing of advising-related information.
Assist in training new academic advisors in policy and procedure.
Qualifications Required Education and Experience:
Associate's Degree + 2 years of relevant experience or a Bachelor's degree.
Equivalent Qualifications:
Preferred Qualifications:
  • Experience providing academic advising in higher education
  • Professional experience working with students in education
  • Evidence in application materials of effective communication
  • Evidence in application materials of effective problem solving
  • Evidence in application materials of high attention to detail
  • Evidence in application materials of motivation
Special Certification/Licensure:
Working Conditions and Physical Effort Environment:
Work is normally performed in a typical interior/office work environment.
Physical Effort:
No or very limited physical effort required.
Lifting Requirements:
Requires handling of average-weight objects up to 10 pounds or some standing or walking.
Risk:
No or very limited exposure to physical risk.