Student Services Technical Lead Category:

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Middletown, NY Posted:

Sep 2, 2026

Closes:

Oct 2, 2026 - 11:59

PM EDT Type:

12-month

Salary Type:

Annually Salary Range:

$55,197.00 - $91,075.00

Position ID:

204369

Share About SUNY Orange:

Orange County Community College (SUNY Orange), located in the scenic Hudson Valley, is a multi-campus College with locations in the cities of Middletown and Newburgh, NY. We proudly claim the distinction of being the first county-sponsored New York State Community College. And, for over 70 years, SUNY Orange has been the primary workforce provider and educational resource for residents of Orange County and neighboring counties. Our students come from all walks of life and are committed to their education and career development. Our graduates speak highly of a curriculum that challenges them and prepares them upon graduation to be competitive and successful if they are directly entering the workforce or to thrive when they transfer to four-year institutions. SUNY Orange values diversity, has been certified as a Hispanic Serving Institution (HSI) and has been named a Military Friendly college. The College seeks dynamic individuals eager to engage in thoughtful, energetic and impactful leadership, and to help shape the future of a College that is respected within its community. If you desire the opportunity to mold the members of our diverse student body into the accomplished professionals and leaders they wish to become, crave an administrative atmosphere where creativity and forward-thinking ideas are welcomed, and are willing to roll up your sleeves to make it all happen, we encourage you to consider joining our College community. The Technical Lead will support end users in the Student Service Division as the functional lead for the Ellucian Banner Financial Aid and Student modules and all integrated third-party software and database applications. The Technical Lead will play an integral role in the Student Services Division by supporting cross-functional collaboration and optimizing the use of technology among those offices that directly enroll students at the College. The Technical Lead is responsible for coordinating, testing, and assisting IT with implementing all patches, modifications and system upgrades and facilitating training for departmental end users. The Technical Lead documents processes and procedures, creates user manuals/training materials for staff and spearheads the configuring and testing of the annual financial aid year roll over and updates to financial aid tables and programs. The Technical Lead is primarily remote, occasionally will be needed on site, and must perform duties and responsibilities during the business hours of the College. The Technical Lead collaborates with IT as needed to trouble-shoot problems and to initiate new product enhancements.

Requirements:

Education Required:

Associate's degree or higher or SQL certification

Experience Required:

Minimum two years of strong technical proficiency with Structed Query Language (SQL). Demonstrated ability to work collaboratively with non-technical end users. Proficiency with Microsoft Office suite. Excellent verbal, written and presentation skills.

Preferred Knowledge, Skills, Abilities and Worker Characteristics:

Bachelor's degree. Demonstrated functional knowledge of Ellucian Banner Financial Aid or Student modules. Prior experience in a college financial aid, registrar or student accounts office. Strong organizational and time management skills. Experience gathering data and report writing skills. Perform well under pressure, within time constraints, with a high degree of accuracy, diplomacy and confidentiality. Ability to coordinate workflow while dealing with multiple projects and deadlines. Ability to present complex information and data in coherent fashion. Bilingual Skills.

Additional Information:

Deadline for

Applying:

October 2, 2026 Position begins: As soon as possible

Salary:

$55,197 - $91,075 per annum; commensurate with experience. This is a Staff & Chair, Grade 60, 12-month position. SUNY Orange offers a competitive benefits package which includes: Excellent low-cost health insurance Generous leave policy (including Winter and Spring Breaks) Tuition Reimbursement Retirement Plans Retiree Health Insurance Supplemental Insurance Public Service Loan Forgiveness eligible Orange County Community College does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identification, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, veteran status, domestic violence victim status, criminal conviction or any other category protected by law. The College adheres to all federal and state civil rights laws prohibiting discrimination in public institutions of higher education. Inquiries regarding this non-discrimination policy may be directed to: Iris Martinez-Davis, Civil Rights Compliance Officer, 115 South Street, Middletown NY 10940, (845) 341-4662, iris.martinezdavis@sunyorange.edu.

Application Instructions:

Create a SUNY Orange Employment Account by clicking on the

APPLY NOW

button. Upload the following documents, which are required for consideration:

Cover Letter Resume References:

Include three (3) professional references (including names, phone numbers and e-mail addresses). References will not be contacted without prior permission of the candidate. Orange County Community College values a diverse and inclusive community. Please include in your cover letter an answer to the following questions: How has diversity and inclusion played a part in your career? How would you bring that insight into your position at the college? Official transcripts will be required upon employment. Foreign transcripts which are not accompanied by an evaluation from an approved agency may not be reviewed. Applicants may contact NACES (National Association of Credential Evaluating Service) at www.naces.org to obtain a list of members providing this service. Any expenses incurred for this service must be borne by the applicant. Foreign transcript translations by applicant or educational institution are not acceptable. All applicants must have the legal right to accept employment in the United States. SUNY Orange does not support visa applications. Employment at the College may be subject to the favorable result of a background investigation. Returning Applicants - Login to your SUNY Orange Employment Account to check your completed application.