A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
The Academic Advisor is responsible for serving prospective and currently enrolled undergraduate students including advisement to facilitate registration, enrollment, major/minor selection, retention, graduation and monitoring academic standing. This role will maintain the professional operation of the Center for
Advising and Academic Services Duties and Responsibilities:
Provide academic advisement for undergraduate and transfer students including course selection, transfer credit evaluations, major and minor decisions, degree requirements, monitoring academic standing, program plans, change of status, inter-school transfers. Establish, build, and maintain an active relationship with advisees from the point of admission through to degree completion. Respond to student inquiries and resolve issues related to curriculum, course prerequisites, referencing catalogs, websites, and other appropriate resources. Maintain individual student records including pertinent advising and other notes, related to student persistence, challenges, engagement with partner offices. Prepare form and individual letters and other forms of communication to engage students, schedule meetings and appointments, secure requested information, and prepare summary reports. Assist in the supervision and operation of the front desk, including acting as a resource to the receptionist, monitoring the functions of the area, and monitoring the shared email for the office. Administer reviews and status of student records, conducting reviews of all student records at critical credit thresholds of 30, 60, 90, and 120+ credits to ensure timely degree completion. Serve as the student liaison with all academic and ancillary support offices, i.e., Student Success, Athletics, and Accessibilities.
Qualifications Qualifications:
Education:
Bachelor's Degree. Master's degree in related field preferred.
Experience:
Minimum of three years of experience in academic advisement in a collegiate/higher education setting including: major/minor planning, transfer credit evaluation, degree review for graduation clearance, and application and explanation of academic policies. Demonstrated knowledge of the practices and procedures of a University setting and of the schools offering undergraduate and dual degree programs.
Specialized Skills:
Excellent organizational, written, oral, and interpersonal skills. Demonstrated proficiency utilizing various computer systems/applications (Microsoft Office, PeopleSoft, social media applications, and others as needed); detail oriented. Visa sponsorship is not available for this position.
About Iona/EEO Statement:
Founded in 1940, Iona University is a private, Catholic, coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Iona is a growing, highly accredited institution located just 20 miles north of Midtown Manhattan, with campuses in New Rochelle, Bronxville, and a new location in County Mayo, Ireland. With over 4,000 students, Iona offers small classes, engaged faculty, and a wide range of programs across the School of Arts & Science, the LaPenta School of Business (AACSB-accredited), the NewYork-Presbyterian Iona School of Nursing & Health Sciences, and the Hynes Institute for Entrepreneurship & Innovation. Recognized by The Princeton Review, The Wall Street Journal, Forbes, and U.S. News & World Report, Iona is nationally ranked for academic quality, social mobility, and long-term return on investment. The University's continued growth and rising reputation reflect its commitment to academic excellence, innovation, service, and opportunity. Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all employees and applicants for employment. Iona is an equal opportunity employer. All qualified applicants will be considered free from discrimination based on any legally protected characteristic under applicable federal, state, or local laws. Iona University encourages applications from qualified candidates of all backgrounds.
