Work Study, Student Support (Learning Commons) Cuyahoga Community College - 4.3 Parma, OH Job Details 20 hours ago Qualifications Assisting students with technology Phone communication Account troubleshooting Greeting customers Filing Incident Escalation Printer (troubleshooting support) Working with students Mail management Student support Data entry Mail processing Faxing Escalation handling Communication skills Technical Proficiency Entry level Office phone management Office record organization

Full Job Description Department:

Learning Commons Location:

Western Campus Reports To:

Campus Director, Learning Commons Recruitment Type:

Internal Requisition ID:

req7249

Employment Type:

Student Union Position:

Non-Union Work Schedule:

DAYS TO BE DETERMINED BY HIRING MANAGER AND STUDENT

Job Description:

Learning Objectives:

1. Customer Service & Communication By the end of the semester, the student will be able to confidently greet, assist, and troubleshoot basic questions from students using the lab. 2. Technical Proficiency & Problem-Solving By the end of the semester, the student will be able to independently identify and resolve common lab issues (e.g., login problems, printing errors, software navigation) and know when and how to escalate more complex problems to full-time staff. 3. Workplace Professionalism & Responsibility By the end of the semester, the student will demonstrate reliable, professional workplace behavior, including punctuality, task ownership, and accurate documentation of lab usage or incidents. Consistently maintain 6 credit hours each semester; Maintain satisfactory academic progress; Adhere to College's confidentiality policy; Successfully pass background/drug screening; Answer phone and take messages; Clerical duties such as filing, data entry, copying and faxing; Open and sort mail; Strong interpersonal communication skills; Willingness to learn new technology; Assist with special projects; Other duties as assigned.

Special Note:

Number of Openings (3) Special Instructions to

Applicants:

During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement:

Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.