Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today! We welcome applicants from all backgrounds and experiences who are committed to excellence in education. Provides leadership and direction for TC Central (Tri-County's one stop center for all Enrollment Services functions). Serves as the expert in customer service for the college, overseeing the administration of quality student-oriented, outcomes-based, integrated enrollment services to deliver the Transformative Student Experience. Cultivates an environment of service excellence, continuous improvement, and holistic support through comprehensive communication, outreach, and engagement.

Job Functions:

SUPERVISION

Hire, mentor, train, supervise, and motivate a high performing team of One Stop Specialists dedicated to holistic student development and providing excellent customer service to students, prospective students, parents, colleagues, and the community.

LEADERSHIP

Provide leadership and direction for the development, implementation, and continuous improvement of integrated one-stop services. Collaboratively develop integrated, outcomes-based student services and processes at all campuses that provides students with seamless navigation of Admissions, Registrar's Office, Financial Aid, Advising, and Business Office programs and processes.

SERVICE ASSESSMENT

Ensure effective provision of service and support to students and employees by collaboratively designing and assessing service delivery standards, metrics, and protocols. Use performance metrics to inform decisions and maintain high quality service levels. Identify inefficiencies to promote operational excellence and implement process and service improvements for students and the College community. Serve as an integral member of the College's Service Excellence Team.

TRAINING AND KNOWLEDGE DEVELOPMENT

Set baseline knowledge standards for TC Central and Enrollment Services Professionals. Based on identified standards, develop and deliver trainings to current staff and support the onboarding of new staff across Enrollment Services in developing the appropriate baseline knowledge. Maintain and update knowledge standards for staff and provide regular cadence of refresher trainings based on calendar of needs.

COLLABORATION

Actively engage with departments throughout the college (community campuses, CCE, academic divisions, etc) to support inter-departmental communication and collaboration on department needs, identification of process improvements, and impact on students

OTHER:

Represents the department and/or college on State or College committees and peer groups and participates in professional development activities. Performs other duties as assigned.

Education:

A bachelor's degree and experience in student services programs.

Knowledge, Skills, and Abilities:

This position requires a highly collaborative approach to service delivery and interaction with cross-divisional offices. The employee must possess excellent oral, written, and presentation communication skills; possess a comprehensive knowledge of customer service and service delivery standards; able to develop and deliver training content; able to relate well to persons from different backgrounds; able to establish and maintain effective working relationships with faculty, staff, students, campus partners and the general public; ability to learn quickly and excel in a fast-paced environment.

Additional:

Working beyond 40 hours per week during peak periods may be expected. Occasional evenings and weekend commitments and/or travel may be required. May be required to travel between TCTC campuses. Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following: Health, dental, vision, long term disability, and life insurance for employee, spouse, and children

Life Insurance:

Basic life insurance and optional supplements life insurance for employee, spouse, and children. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental leave

State Retirement Plan and Deferred Compensation Programs:

401k with employer contributions.

Professional Development Opportunities:

Team bonding activities/events and professional training programs. Employee Assistance Program (EAP): Counseling and support services.

Work-Life Balance:

Flexible work schedules, 37.5 work weeks and abbreviated Fridays. Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.