Student Support Specialist, Transition Services

The Student Support Specialist for Transition Services is a full-time professional staff position responsible for developing and implementing transition support programs and services as they relate to driving students' academic progress and success. The Transition Services Specialist will engage directly with students and conduct outreach to target populations, as well as supervise student staff. This position reports to the Assistant Director of Academic Enrichment and collaborates extensively within STAR Services, as well as with other academic and student service departments, faculty, and staff across campus. Works with the Director, Assistant Director, and Program Coordinator to design and implement transition programming and services for First Time in College (FTIC) students, commuter students, students re-enrolling after an extended break from study, transfer students, students with dual credit experiences, youth with foster care experience, parenting students, and other student groups. Assists in organizing and executing transition programming and academic support events and initiatives, as well as participating in large-scale campus events (e.g., Cardinal View, New Student Orientation, and Week of Welcome) and departmental success workshops. Effectively recruits, hires, trains, supervises, and evaluates student employees. Utilizes the LU Success system to schedule appointments, communicate with students, and generate reports that inform ongoing professional development in college student transition, student success, and target populations, and uses insights from both the system and training to support targeted marketing and promotion of services. Facilitates student connections to STAR Services programming, campus support services, and community resources while collecting and analyzing data to assess, evaluate, and expand programs, and leverages program outcomes and collaborative insights to advance partnerships across campus departments and stakeholders.

Minimum Qualifications:

Bachelor's degree from a regionally accredited college or university. Experience working in academic support in higher education. Experience working with community resources, non-profits, or social service agencies. Bachelor's degree in social work, psychology, sociology, or a related field. Experience supervising students or support staff. Knowledge of the university educational system and student retention.

Desired Qualifications:

Experience working in academic support in higher education Experience working with community resources, non-profits, or social service agencies. Bachelor's degree in social work, psychology, sociology, or a related field. Experience supervising students or support staff

Key Competencies:

Knowledge of academic coaching best practices, program development, and learning development theory. Demonstrated ability to lead a team of student staff. Superior oral/written communication skills. Computer skills, including proficiency in Microsoft applications. High-level organizational, interpersonal, and presentation skills. Demonstrated ability to participate in a highly collaborative work environment. Ability to represent Lamar University with high levels of professionalism and customer service.

Physical Conditions:

Repetitive movement of hands and fingers - typing and/or writing. Frequent standing, and/or sitting. Occasional walking, stooping, kneeling, or crouching. Reach with hands and arms. Visually identify, observe, and assess. Regular physical attendance required. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations (in accordance with ADA requirements) may be made, upon request, to enable individuals with disabilities to perform essential functions.

Job Conditions:

Typical schedule is M-F 8 am-5 pm; with some evenings, early morning, and weekend work required.