A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
Enrollment Services General Summary The Wrangler Express/Call Center will provide first-class customer service to all customers by phone, email, instant chat and in person. This area serves as the front door to Odessa College and also is a first-call/visit resolution center for all student services-related needs. The Wrangler Express/Call Center serves as the first point of contact for visitors as well as the main operator for the college and directs all visitors/callers to the appropriate department or college personnel. Specific Position Duties Provide information to prospective and current students, and the general public via phone, email, chat and in person regarding all areas and services of the college; Respond to all student inquires regarding admissions, financial aid, registration, account balances and holds; Processes/triages all email inquires for registration, drops, adds, and withdraws, etc.; This position is responsible for processing various forms, admissions applications, linking documents; Provide first-class customer service to all customers by phone, email, chat and in person, etc.; Serve as a cashier, properly taking payments and receipting correctly; properly reconcile cash drawer daily and record balance in a daily log as needed; Ability to follow policies and procedures and quickly learn new or additional ones, multi-tasking and paying close attention to detail required; Demonstrate success of teamwork; Perform other duties assigned. Minimum Qualifications High School diploma or equivalent; Must be willing to work a flexible schedule -- mornings, evenings, some holidays and Saturday work is required; Typing skills including 10 key with the ability to produce accurate records and professional quality material through use of computer keyboard; Must have experience with Microsoft Office Suite, internet, email and instant messaging software; The position requires excellent communications skills (verbal and written); Must be able to communicate effectively via telephone, chat and in person; Must be able to sit and use the computer for long periods of time; Ability to work under stress and in a high pace environment, working both independently and as a team member while dealing with all customers in an effective, efficient and professional manner. Preferred Qualifications Some college course work preferred; Bilingual (verbal and written) a plus; Willingness to participate in activities supporting students and Odessa College stakeholders, including community service; Experience with various forms of technology and software applications
