Title:

CCD Lab Assistant Work-Study Position Type:

Workstudy College:

Community College of Denver Division:

Academic Affairs Department:

CCD Science, Technology, Engineering and Mathematics Pathway Campus:

Auraria Campus Location:

Salary Range:

19.29

Job Summary:

Provide a workplace environment that encourages interpersonal skills, networking, and career growth for staff, faculty, and students who wish to expand and improve their prospects in an IT and Computer Science Setting.

Duties & Responsibilities:

Daily Work-Study Responsibilities o Opening Check Classroom readiness Communicate with all faculties to ensure their classroom/activity/visual-aid needs are met Ensure Classrooms and lab have supplies o During the Day Monitoring 2-6 activities

• All equipment needed Double Coverage to ensure there's enough help for walk-in student tutoring Set up lab equipment/environment Remote Tutoring
• Using Webex
• Using Discord Maintain organization and cleanliness Report any equipment failure Issue IT tickets o Closing Shut down all machines Classrooms are cleaned Classrooms are locked Computer Lab is cleaned

Competencies/KSAs:

Networking, problem solving ,and programing

Minimum Qualifications:

Must be enrolled in 6 credit hours, and have financial aid award. Basic knowledge of computers usage and trouble shooting

Preferred Qualifications:

Basic knowledge of computer's hardware-based , software and networking

Additional Information/Benefits:

Technical and IT Support Basic troubleshooting of classroom/lab equipment and computers A/V and visual-aid setup and readiness Ticketing workflows (creating clear IT tickets, documenting, and escalating issues) Remote support using Webex and Discord (virtual tutoring, screen sharing, basic tech triage) Tutoring and Instructional Support One-on-one and small-group tutoring (in-person and remote) Explaining concepts clearly and adapting to different learning styles Assessing student needs and prioritizing help during walk-ins Operations and Facility Management Opening/closing procedures, security (lock-up), and shutdown protocols Classroom/lab readiness checks and environment setup Inventory and supplies management; maintaining organization and cleanliness Lab equipment setup and basic safety/handling practices Communication and Collaboration Proactive communication with faculty about classroom/activity needs Coordinating double coverage and hand-offs with teammates Clear written and verbal updates, including concise incident reporting Time Management and Prioritization Monitoring 2-6 concurrent activities and triaging requests Balancing scheduled tasks with walk-in demands Staying calm and effective under time pressure Customer Service and Professionalism Frontline service mindset for students and faculty Empathy, patience, and de-escalation during peak times Reliability, attention to detail, and accountability Computer information systems Computer science Back to job listing