Associate Director of Experience Posting Number:

SP005381P

Division/College:

College of Education, Health & Human Sciences Department:

College of Education, Health & Human Sciences Admin Location:

Off Campus Location -

TBD Posting Context Statement:

The mission of Professional Education (PE) at the University of Idaho is to provide learning opportunities to non-traditional students including the state's workforce (particularly K-12 educators), Vandal alumni, and adult learners seeking to reskill or upskill. Through current research and consumer demands, PE seeks to adapt the higher education model to meet the modern day consumer where they are. PE will be a high enrollment/revenue program.

Position Overview:

This position is responsible to assist the Director of Experience by ensuring a smooth and positive customer experience for students. Major responsibilities include replying to the center's email and phone inquiries from customers nationwide; offering solutions and advising in a timely manner; evaluating course discussion board posts; mailing transcripts; and contributing to a team effort. The Associate Director provides the center with excellent customer service and ensures that the customer is assisted in a timely manner throughout the entire student experience including registration, throughout their course, and when requesting transcripts.

Required Experience:

One year of related work experience in higher education One year experience in a customer support role

Required Education:

Bachelor's Degree in related field

Required Other:

Ability to work nonstandard hours including weekends and holidays, when needed

Additional Preferred:

Strong organizational skills Strong communication skills Work productively within a team

Education:

Master's in related field Experience in: Online or distance education Advising students in higher education K-12 education

Physical Requirements & Working Conditions:

None Degree Requirement:

N/A:

No degree requirement

FLSA Status:

Non-Exempt Employee Category:

Classified Pay Range:

$33 per hour or higher depending on experience

Type of Appointment:

Fiscal Year FTE:

1.0

Full Time/Part Time:

Full Time Funding:

This position is contingent upon the continuation of work and/or funding. A visa sponsorship is available for the position listed in this vacancy:

No Posting Date:

07/22/2026

Closing Date:

07/29/2026

Open Until Filled:

No Special Instructions to

Applicants:

Applicant Resources:

https://www.uidaho.edu/human-resources/careers/applicant-resources

Background Check Statement:

Applicants who are selected as final possible candidates must be able to pass a criminal background check. To apply, visit https://uidaho.peopleadmin.com/postings/52214 The University of Idaho is an equal employment opportunity employer, including veterans and individuals with disabilities. je-9834b6a270e1420aa470113b56ea5996