Admissions Director

Job description Director of Admissions Position Summary The Director of Admissions is responsible for managing the referral and admission process to ensure smooth transitions from hospitals, communities, and other care settings into the facility. This role serves as the communication hub between departments and plays a key part in census development, customer satisfaction, and positioning the facility as a leader in short-term rehabilitation and long-term care. Benefits Medical Insurance Dental Insurance Vision Insurance Flexible Spending Account (FSA) Life Insurance Critical Illness Insurance Short-Term Disability Insurance Accident Insurance Hospital Indemnity Insurance 401(k) Retirement Savings Plan On-Demand Pay Option Paid Time Off (PTO) Tuition Reimbursement Program Chicago, IL Key Responsibilities Admissions & Referral Management Receive, review, and process referrals promptly, responding to sources within 30 minutes when possible. Coordinate clinical and financial reviews with appropriate departments. Obtain leadership approval for denials and document in CRM. Prepare and distribute admission notices, packets, and required documentation. Ensure all rooms are admission-ready daily by 10:00 AM. Verify payer sources, Medicare coverage, and admission eligibility requirements. Enter and update admission information in PCC accurately. Customer Experience Greet new residents and families upon arrival and provide orientation to the facility. Ensure resident rooms are properly prepared and compatible with potential roommates. Oversee unpacking, labeling, and proper storage of belongings. Ensure nursing staff greet residents within 30 minutes of admission. Conduct 24-hour follow-up calls to assess resident and family satisfaction. Assist with room changes and requests to enhance resident comfort. Staff & Team Communication Provide staff with pre-admission notifications and expected needs. Communicate daily on anticipated admissions, discharges, and re-admissions. Participate in daily huddles, morning meetings, Medicare meetings, QA meetings, and census calls. Train backup staff on admissions processes and provide education on tours and phone etiquette. Marketing & Census Development Conduct or delegate facility tours, ensuring no delays for prospective residents/families. Support census development by maintaining strong referral relationships. Assist with hospital-based visits in the absence of a hospital liaison. Maintain adequate marketing materials and ensure admissions office is "tour ready." Document and share success stories from positive discharges. Attend quarterly marketing meetings and organize/participate in quarterly community events. Qualifications Experience in healthcare, human services, marketing, admissions, or census development. Strong verbal and written communication skills. Team-oriented with a positive, enthusiastic approach to work. Professional demeanor, grooming, and conduct. Proficiency with Microsoft Word, Excel, Publisher, Teams, and email. Participation in professional organizations and continuing education preferred. CNAHP Keywords medical-facilities-services training-and-development customer-satisfaction long-term-care-ltc health-insurance dental-insurance vision-care vision-insurance flexible-spending-accounts-fsa life-insurance critical-illness-insurance disability-insurance accident-insurance hospital-indemnity-insurance warranty-indemnity-w-i-insurance retirement-savings-401-k pay-on-demand early-wage-access time-and-attendance paid-time-off tuition-assistance candidate-relationship-management crm customer-relationship-management-crm customer-experience-and-engagement labeling packaging-labeling distribution-and-storage team-communication quality-assurance education-training census cabinet-construction-materials-hardware trade-shows-events health-care microsoft-excel microsoft-teams clubs-organizations vocational-continuing-education