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Admissions Assistant
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Scorecard
Based on Massachusetts data
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What they do
An Admissions Administrator works in the admissions department of a college or university. Manages applications from prospective students of the institution and provides administrative support for both prospective student outreach and recruitment efforts, and the process of determining which applications to accept.
$88,463 / year median in Massachusetts
+2% projected growth
Job Description
Admissions Assistant at The Planet Group Admissions Assistant at The Planet Group in MEDFORD, Massachusetts Posted in about 20 hours ago.
Type:
full-time Job title:
Admissions Assistant Job Location:
Boston
MA 02115
Schedule:
8:30 AM - 5:00 PM, M-F on site Job Description The Admissions Assistant will serve as the contact and first line of information and resources for educators interested in or applying to PPE programs. The Admissions Assistant is responsible for providing outstanding customer service to participants (prospective through enrolled) and supporting the day-to-day work of the Admissions team, including: Communications and customer service:
- Develop a broad understanding of the programs offered and audiences served by Professional Education; review material, meet with colleagues, and attend meetings in order to stay up-to-date and provide constituents with timely, detailed, and helpful information and resources
- Respond to inquiries received via the PPE Admissions email address and voicemails, answer general questions, and coordinate with colleagues as necessary
- Manage the general PPE email inbox and internal ticketing system through Salesforce. Track and triage all communications. Report on the volume and nature of inquiries in order to manage inquiries efficiently and inform participants effectively Admissions and enrollment:
- Oversee a small portfolio of online workshops and their entire enrollment cycle
- Assist Admissions Team in sending communications
- Assist Admissions Team in checking that applications and enrollment forms are complete; follow up with applicants as needed
- Assist in application review of programs as needed
- Provide general support with processes, reports, and communications in the Applicant Tracking System and CRM
- Assist Admissions and Marketing Team in identifying participants who will benefit from further support and additional programs Data and reporting
- Assist Admissions Team in compiling data for debrief/evaluation meetings after each program ends for purposes of identifying successes and areas for improvement
- Support the Marketing and Admissions Team's ongoing practices to ensure data accuracy and integrity within its databases and systems
- Other duties as assigned