Serve as the first point of contact for phone calls, walk-in inquiries, and online reservation requests. Provide clear guidance, respond to or route inquiries as appropriate, and process reservation requests. Maintain particular expertise in student organization requests while developing and maintaining the knowledge necessary to process all request types.
Develop and deliver training and educational resources for students, ECS colleagues, and other campus users to support effective use of the university's online scheduling system. Create, test, evaluate, and revise training content, and assist the Reservations Manager with the collaborative council of campus location approvers.
Collect, organize, manipulate, and analyze scheduling and utilization data to create and interpret reports for the Reservations Manager and ECS leadership. Review the use and allocation of campus locations, support accurate annual assessment reporting, and identify opportunities for improved reporting and use of university space.
Verify and maintain data in the online reservation system and related ECS tools, with particular attention to student organization status and individuals authorized to request campus locations.
Serve as an additional functional and system administrator for the university's online scheduling platform, currently 25Live by CollegeNET.
When applicable, supervise and schedule Reservation Specialists and student aides to support reservations operations and office needs during operational hours. Provide leadership and guidance, conduct performance evaluations, and support the work and development of staff. Guide student aides in reviewing the accuracy of event promotion information submitted by units or individuals outside ECS.
Coordinate with the Reservations Manager and campus partners on scheduling locations for recurring university needs, including Orientation, Admissions events, Commencement, and other significant university activities.
Assist with the execution of significant campus-wide events, including Commencement and Convocation, as assigned.

The work hours for this position may include extended shifts on an occasional basis.

Telework may be available for this position up to two days per week during summer and January following the completion of 90 days of service in good standing.\nQualifications and Skills\n

Required Qualifications:

\nBachelor's degree or expected to graduate with a bachelor's degree by December 2026 (candidates must possess degree at time of hire).\n
\nMinimum of one year of work experience.\n
\nProficiency in computerized systems.\n
\nDemonstrated ability to make sound decisions in complex situations.\n
\nAbility to organize and prioritize multiple responsibilities while meeting deadlines.\n
\nWorking knowledge of collecting, compiling, organizing, evaluating, and reporting data, including mathematical and statistical information.\n
\nDemonstrated ability to establish and maintain effective working relationships with internal and external constituents.\n
\nDemonstrated ability to communicate clearly, concisely, and effectively in oral and written formats with a variety of audiences, including students and professional staff.\n
\nAbility to work both independently and collaboratively while managing multiple tasks\n

Preferred Qualifications:

\nWorking knowledge of 25Live by CollegeNET or experience with a computerized scheduling system.\n
\nSupervisory experience with one or more direct reports.\n
\nCurrent Maryland Crowd Manager certification.\n
\nExperience with software platforms such as Webex, Zoom, Panopto, and Smartsheet.\n
\nExperience in a customer service environment.\n
\nExperience in a higher education environment.\n
\nDemonstrated ability to build and foster collaborative and effective teams.\n
\nStrong critical-thinking and innovative problem-solving skills.

Organization:

Student Affairs Division\n

Primary Location:

Main Campus\n

Job Posting:

Aug 14, 2026\nOrganization\nTowson University (TU; towson.edu) was founded in 1866, is recognized by U. S. News and World Reports as one of the top public universities in the Northeast and Mid-Atlantic regions, and is Baltimore's largest comprehensive university, and the largest public, comprehensive institution in the University of Maryland System. TU enrolls over 18,000 undergraduates and nearly 4,000 graduate students across six academic colleges (business, education, fine arts, health professions, liberal arts, science & mathematics), has over 865 full-time faculty, and offers more than 65 bachelor's, 45 master's, and 5 doctoral programs. Towson University offers many cultural, educational and athletics programs and events that are open to the public ranging from concerts and lecturers to Division I college sports.\nOur centrally located campus sits on 330 rolling green acres and is 10 miles north of Baltimore, 45 miles north of Washington D.C., and 95 miles south of Philadelphia. The town of Towson, MD. has a population of approximately 52,000, with tree-lined streets, shops, restaurants, movies, bookstores, a county library branch, live music venues, and is in walking distance of the TU campus. 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