Announcement Summary Fayetteville Technical Community College is recruiting for a new member to join our Student Services Team and now accepting applications for a full-time Assistant Director of Financial Aid Services! The Assistant Director of Financial Aid Services provides exceptional customer services and financial aid support to current and prospective students. This position is responsible for assisting students and families throughout the financial aid process, ensuring compliance with federal, state, and institutional regulations, and supporting the daily operations of the Financial Aid Office. We offer a valuable benefits package that includes the following: NC State Health Plan NC State Retirement Plan Paid Leave Paid Holidays Cafeteria Plan (IRS Code Section 125) Educational Benefits Longevity TRICARE Supplement Benefits Full-time employee benefits Duties Essential Duties-Duties may include, but are not limited to, the following: Manage the day-to-day functions and operations of the financial aid service center. Provide exceptional customer service to students, families, faculty, and staff through all forms of communication- in person, virtual, phone, and email. Provide support and leadership for the Financial Aid Service Center Office, with emphasis on compliance with federal financial aid regulations and foster a positive, customer focused environment that supports student success. Assist families and students by providing comprehensive financial aid and payment options counseling, responding to financial aid inquires, and conducting financial aid presentations on campus and in the community. Provide financial literacy counseling and education to students, helping them understand financial aid awards, borrowing responsibilities, repayment obligations, and the long-term financial impact of educational funding decisions. Research and analyze specific problems in preparation of assigned reports. Provide supervision, coaching, and training to the financial aid advisors and student workers in the financial aid service center. Assist in maintaining the accurate up to date workflows in the Standard Operating Procedures Manual. Participate in selection of personnel, and review and monitor financial aid advisors to ensure compliance and accuracy with all state and federal policies and regulations. Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations. Coordinate review of grant and scholarship applications with the Foundation and Business Office as assigned. (

Example:

Finish Line Grant) Assist the Senior Director of Financial Aid in monitoring and enforcing compliance of the Satisfactory Academic Progress policies for all students. Coordinate processing of professional judgments and satisfactory academic progress appeals. Develop and maintain collaborative relationships with various campus departments including, but not limited to, academic advising, Business Office, Military and Veteran Programs, Registration and Records, and Strategic Community Initiatives. Plan and coordinate notifications to students for timely information related to financial aid via email, marketing, website, and other avenues of communication. Provide financial aid educational workshops and presentations to the community and within FTCC as requested. Provide support for financial aid and other Student Services activities which may require evening and weekend hours. Prepare reports assigned by the Senior Director of Financial Aid. Maintain knowledge of local, state, and federal financial aid criteria, rules, and regulations. Research and analyze specific problems in the preparation of assigned reports. Assist with the development of efficient and reliable electronic data management systems. Assist with monitoring the awarding process to ensure accuracy and proper distribution of monies for eligible students. Coordinate the internal audit requirements of federal Title IV recipient records. Perform related duties as assigned. Minimum Qualifications A Bachelor's degree from an accredited college or university. Three years of increasingly responsible experience involving the awarding and disbursement of financial assistance and at least one year of supervisory experience.

College Pay Scale:

Minimum starting salary $62,330 annually

Number of Months:

12 Employee Benefits NC State Health Plan NC State Retirement Plan Paid Leave Paid Holidays Cafeteria Plan (IRS Code Section 125)

Educational Benefits Longevity TRICARE Supplement Benefits Posting Number:

S96-26

Close Date:

09/25/2026

Open Until Filled:

No Special Instructions to Applicants Screening of applications will begin immediately.

NOTE:

All applicants under consideration for employment at Fayetteville Technical Community College will be required to complete a consent form that allows FTCC to conduct a criminal background check on your behalf so that you may be considered further for the position for which you have applied. Three (3) Professional References Are Required. " Please note, Fayetteville Technical Community College will not support an application for a new work visa, such as an H-1B, and will not sponsor the

STEM OPT

extension."