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Wilmington College

Director of Housing and Residence Life

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Job Description

Position Summary The Director of Housing & Residence Life provides strategic leadership, vision, and oversight for acomprehensive portfolio of student life programs and services that promote student belonging, leadership development, residentialengagement, and holistic student success. Reporting to the VP, Chief Student Affairs Officer/Dean of Students, the Director serves as a keymember of the Student Affairs leadership team and works collaboratively across the institution to create an inclusive, engaging, andsupportive campus environment. The Director provides leadership for Housing and Residence Life. The position is responsible fordeveloping and implementing programs, policies, and services that enhance the student experience while advancing institutional mission,values, retention, persistence, and student success goals. The Director supervises professional and student staff, managesdepartmental budgets, oversees residential operations, responds to student concerns and crises, and collaborates with campus and externalpartners to support a vibrant and values-based campus community. Key Responsibilities Housing and Residence Life Provide strategic and operational leadership for Housing and Residence Life, ensuring the productive, effective, and student-centeredoperation of residential facilities and programs. Supervise the selection, training, evaluation, development, and discipline ofprofessional and undergraduate residence life staff. Oversee residence hall programming and initiatives that foster community,belonging, and student development. Supervise the room selection, housing assignment, and lottery processes and ensure effectiveimplementation of housing policies and procedures. Interpret and enforce housing policies, procedures, and community standards whilebalancing institutional expectations with student support and developmental needs. Oversee housing and meal planaccounts, meal plan exemptions, room condition reports, damage assessments, and related processes. Develop and maintain policies,procedures, publications, and communications necessary for the efficient operation of residential life. Coordinate with PhysicalPlant, Campus Safety, Dining Services, Information Technology, and other campus partners regarding residential facilities, maintenance,safety, technology, and operational needs. Develop and implement plans for residential facility improvements and participate in theselection, purchasing, repair, and maintenance of residence hall furnishings and equipment. Coordinate summer housing and conferenceuse of residential facilities and assist with institutional programs and events such as orientation, Host Days, Family Day, registration,and other special events. Recruit, select, supervise, train, evaluate, and develop professional staff, graduate assistants,undergraduate staff, student employees, and administrative support personnel within the assigned areas. Develop, manage, and monitorbudgets for Housing and Residence Life, student engagement, fraternity and sorority life, residential programming, and relatedinitiatives. Oversee applicable student organization and residential programming funds and ensure appropriate review, approval,documentation, and fiscal accountability. Lead departmental strategic planning, program assessment, learning outcome development,and annual reporting. Establish and utilize assessment practices to evaluate student learning, engagement, satisfaction, retention,and program effectiveness. Represent Student Affairs on institutional committees, task forces, working groups, and professionalorganizations. Develop collaborative relationships with faculty, staff, students, alumni, parents and families, community partners,and external organizations. Serve as part of the on-call and crisis response structure for Housing and Residence Life and respondappropriately to residential emergencies and student concerns. Student Support, Conduct, and Crisis Response Provide support and referrals to students experiencing academic, personal, behavioral, or other concerns, connecting students withappropriate campus and community resources. Serve as a judicial or conduct advisor as assigned and participate in student conductprocesses. Respond to student emergencies and crisis situations with sound judgment, flexibility, and appropriatefollow-through. Collaborate with Counseling, Academic Affairs, Campus Safety, Athletics, Health Services, and other campus partnersto address complex student needs. Promote practices that support student well-being, persistence, belonging, and successfulintegration into the campus community. Qualifications Required Master's degree in relevant fields ofHigher Education Administration, Educational Leadership, Student Personnel or other relevant fields. This can also be made up for byrelevant experience. At least three to five years of progressively responsible professional experience in student affairs, studenthousing/residence life, or related areas. Demonstrated experience supervising professional and student staff. Demonstratedknowledge of student development, leadership education, and residential life. Experience with budget development, fiscal management,and operational planning. Demonstrated ability to advise, mentor, and support a diverse student population. Strong written,verbal, interpersonal, organizational, and problem-solving skills. Demonstrated ability to respond effectively and appropriately tostudent concerns, emergencies, and crisis situations. Ability to work collaboratively across departments and build effectiverelationships with students, faculty, staff, families, alumni, and external partners. Willingness and ability to work evenings andweekends and participate in an on-call or emergency response rotation as required. Preferred Experience withstrategic planning, program assessment, learning outcomes, and data-informed decision-making. Experience with residential facilitiesmanagement, housing assignments, room selection processes, and residential operations. Experience with StarRez Student HousingManagement Software. Professional involvement with organizations such as NASPA, ACPA, ACUHO-I, or related professionalassociations.
Core Competencies Student-Centered Leadership:
Demonstrates a commitment to student development,belonging, persistence, well-being, and success.
Strategic Leadership:
Translates institutional mission and strategic prioritiesinto effective student affairs programs, policies, and services.
Relationship Building:
Builds trust and productive partnershipswith students, faculty, staff, families, alumni, and external organizations.
Staff Development:
Effectively recruits, supervises,evaluates, mentors, and develops professional and student employees.
Crisis Management and Judgment:
Responds calmly and effectivelyto complex student, residential, behavioral, and emergency situations.
Organizational and Operational Management:
Demonstratesstrong planning, prioritization, project management, and attention to detail.
Fiscal Responsibility:
Effectively develops, monitors,and manages departmental and program budgets.
Inclusive Leadership:
Creates environments that respect and support students andcolleagues from diverse backgrounds and experiences.
Collaboration:
Works effectively across institutional divisions and functionalareas to advance student success.
Assessment and Continuous Improvement:
Uses data, assessment, and student feedback to evaluateprograms and improve services.
Mission Alignment:
Demonstrates commitment to the institution's mission, values, and purpose. Working Conditions This position requires flexibility to work outside of traditional business hours, including evenings andweekends, based on student programs, residence life needs, campus events, and emergency situations. The Director will participate in theStudent Affairs/Housing and Residence Life on-call structure as assigned and may be required to respond to urgent residential or studentconcerns. The successful candidate will demonstrate the ability to balance strategic leadership with hands-on operational oversightwhile maintaining a visible, accessible, and student-centered presence across campus