GRADUATE ENROLLMENT GENERALIST

Posting Number:

SRGV6913

Number of Vacancies:

1

Location:

Edinburg, Texas Department:

Graduate Admissions & Enrollmt FLSA:

Non-Exempt Scope of Job:

To provide advanced front-line customer service to prospective and current graduate students regarding all graduate enrollment services, including but not limited to admissions, registration, select financial aid assistance as well as scholarship information. Responsible for assisting students in successfully completing complex enrollment services transactions and providing specific counseling to students regarding the implications and potential consequences of these transactions.

Description of Duties:

Provides advanced, one-stop advice to students regarding admissions and enrollment processes to prospective and current students using best customer service practices. Maintains detailed knowledge and is a subject matter expert of regulations, policies, procedures, and deadlines regarding graduate admission to the university, admissions to specific programs, admissions based on program delivery mode, basic financial aid information, registration, enrollment, and tuition and fees to ensure students receive accurate information. Refers students to subject matter experts for financial aid assistance. Works closely with Graduate College recruitment and retention teams and personnel to ensure communication between the student and the Graduate College is seamless as students transition from recruitment to admissions, enrollment, and while the student is actively enrolled in a graduate degree program of study. Responds to prospective and current student inquiries by email, phone, and other channels using exceptional customer service, and troubleshoots problems to ensure resolution. Processes and evaluates student applications and documents that involve verifying large amount of data for accuracy and completeness and matches admission applications with other admission documents, such as transcripts and test scores. Initiates contact and follows up on pending information needed by prospective students regarding interest in new programs and connects students with other personnel in Graduate College or other offices across campus as needed. Serves as a contact person for assigned student cases. Performs other duties as assigned.

Supervision Received:

General supervision from assigned supervisor.

Supervision Given:

Direct supervision of assigned staff.

Required Education:

Bachelors degree from an accredited university.

Preferred Education:

None.

Licenses/Certifications:

None.

Required Experience:

Two (2) years experience within Enrollment Services (Financial Aid, Registrar, Admissions, Recruitment, Graduate College, or other related field). The experience can be substituted by education on a 2-for-1 basis or a comparable combination of experience and education.

Preferred Experience:

None.

Equipment:

Use of standard office equipment.

Working Conditions:

Needs to be able to successfully perform all required duties. Office Environment; some travel and weekend work is required. Exerting up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Other:

Ability to effectively articulate policies and procedures regarding state, federal and institutional requirements to customers in a clear and concise manner. Excellent customer service skills. Ability to work independently and cooperatively in a diverse, fast-paced office environment.

Physical Capabilities:

N/A Employment Category:

Full-Time Minimum Salary:

Commensurate with

Experience Posted Salary:

Commensurate with

Experience Position Available Date:

08/01/2023

Grant Funded Position:

No If Yes, Provide Grant Expiration Date:

EEO Statement:

It is the policy of The University of Texas Rio Grande Valley to promote and ensure equal employment opportunities for all individuals without regard to race, color, national origin, sex, age, religion, disability, sexual orientation, gender identity or expression, genetic information or protected veteran status. In accordance with the requirements of Title VII of the Civil Rights Act of 1964, the Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, and the Americans with Disabilities Act of 1990, as amended, our University is committed to comply with all government requirements and ensures non-discrimination in its education programs and activities, including employment. We encourage women, minorities and differently abled persons to apply for employment positions of interest. Special Instructions to

Applicants:

Dear Applicant, Human Resources will not be held responsible for redacting any confidential information from the documents you attach with your application. The confidential information includes the following:

• Date of Birth
• Social Security Number
• Gender
• Ethnicity/Race Please make sure that you omit this information prior to submission.

We are advising that Human Resources will be forwarding your application to the department as per your submission. If you have any questions, please do not hesitate to contact us at (956)665-8880 and/or careers@utrgv.edu .

Additional Information:

UTRGV is a distributed location institution and working location is subject to change based on need. All UTRGV employees are required to have a criminal background check (CBC). Incomplete applications will not be considered. Substitutions to the above requirements must have prior approval from the Chief Human Resources Officer. To apply, visit https://careers.utrgv.edu/postings/39428 jeid-aefc6b06195e72479806639a3467b40f