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Lawrence University

Student Success Coach

Career Insights for Higher Education Program Coordinator

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What they do

A Higher Education Program Coordinator coordinates one or more programs carried out by a college or university. Often specializes in academic support-focused programs.

$89,506 / year median in Wisconsin

+14% projected growth

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Job Description

Location:
Appleton Department:
Center for
Academic Success Position Type:
Staff Job Summary The StudentSuccess Coach is a full-time professional staff member in the Center for Academic Success (CAS) and an integral member of Lawrence'sintegrated student success hub. The Student Success Coach plays a central role in advancing Lawrence's commitment to holistic studentsuccess by partnering with students to navigate the interconnected dimensions of academic achievement, personal growth, major and careerexploration, career readiness, and purposeful decision-making throughout their Lawrence experience. The Student Success Coachprovides individualized coaching, course instruction, workshop facilitation, outreach, and case management designed to help students succeedin their academic experience while developing the skills, habits, relationships, professional competencies, and sense of purpose necessaryto thrive at Lawrence and beyond. Grounded in academic coaching principles, learning science, and a working knowledge of the Life Designframework, the Student Success Coach partners with students to intentionally design and navigate their college experience. Through coachingconversations and developmental interventions, the coach helps students build self-awareness, strengthen learning strategies, engagemeaningfully with faculty and campus resources, explore possibilities, connect their academic experiences to personal values and futureaspirations, and design and pursue intentional actions that lead to growth, achievement, and future success. Working in partnership with theCareer Center and other campus partners, the Student Success Coach helps students connect their liberal arts education to meaningful careersand lives of purpose. The work of the Student Success Coach reflects Lawrence University's commitment to supporting the whole studentby recognizing that academic achievement, personal development, well-being, career readiness, belonging, and future direction are deeplyinterconnected.
Essential Job Responsibilities:
Student Coaching Provide individualized studentsuccess coaching that empowers students to identify their strengths, values, interests, and aspirations; clarify goals andpriorities; make intentional decisions and take meaningful action; develop effective learning strategies; strengthenmotivation, confidence, and accountability; and build resilience and self-awareness; and connect their academic experiencesto meaningful engagement opportunities and future pathways. Partner with students to intentionally navigate their Lawrenceexperience by integrating academic success, personal growth, well-being, career readiness, and post-graduate planning into a cohesiveeducational journey. Guide students in exploring multiple academic, career, and life pathways through a developmental coachingapproach emphasizing curiosity, experimentation, reflection, and iterative decision-making. Support students in developing effectivecollege success behaviors, including faculty engagement, strategic help-seeking, time management, self-advocacy, reflective practice, andeffective use of campus resources. Provide proactive outreach, coaching, and developmental support for students experiencingacademic difficulty, navigating transitions, or encountering barriers to persistence and success. Coach students through theexploration of career pathways, graduate/professional education, and post-graduate opportunities using guided reflection, life designactivities, informational interview planning, and intentional referrals to Career Center programs, alumni, employers, and experientiallearning opportunities. Help students intentionally connect their liberal arts education to meaningful careers and lives byencouraging engagement in internships, undergraduate research, community-based learning, leadership, employment, global experiences, andother high-impact educational practices. Teaching and Facilitation Teach student success courses, suchas:
UNIC 153
Designing Your Life After Lawrence, a 3-unit course that applies design thinking principles to helpstudents connect their Lawrence education with meaningful lives, careers, and multiple possible futures. Students engage in careerexploration activities such as career narrative-building, informational interviewing, and prototyping possible career paths. UNIC117: Academic Well-Being, a 3-unit course designed to introduce students to evidence-based well-being, learning, and academic successtheories. Design and facilitate workshops and group learning experiences that integrate academic success strategies, careerreadiness, life design, and student development. Collaboration and Student Success Initiatives Collaborate withfaculty, academic advisors, Career Center staff, and other campus partners to provide coordinated student support and ensure studentsexperience seamless connections to campus resources and opportunities. Co-facilitate workshops and events focused on academicexploration, career development, alumni engagement, and experiential learning to help students build clarity, connections, and purposefulplans for their future. Serve as a connector within Lawrence's student success ecosystem by helping students access academicsupport, career development resources, experiential learning, faculty mentorship, alumni networks, and other high-impactopportunities. Contribute to university-wide student success initiatives supporting new student transition and engagement, includingLawrence Launch, LUX events, EPIC experiences, Welcome Week, and other collaborative programs. Build strong partnerships with campusstakeholders to strengthen referral processes, reduce barriers to support, and create an integrated student success experience. Student Success Systems and Assessment Utilize the University's Student Success Management System, Navigate360, to scheduleappointments, document coaching interactions, coordinate interventions, manage caseloads, coordinate interventions, monitor studentprogress, and communicate with campus partners. Use coaching data, student outcomes, and assessment results to evaluate coachingeffectiveness, identify emerging student needs, and contribute to the continuous improvement of student successinitiatives. Contribute to a culture of continuous improvement by piloting new coaching approaches, programs, and initiatives thatadvance Lawrence University's evolving vision for holistic student success. Perform other duties as assigned. Knowledge, Skills, and Abilities Demonstrated coaching, facilitation, and interpersonal communication skills, with theability to build trusting, developmental relationships that promote student learning, growth, and self-authorship. Knowledge ofevidence-based learning strategies, metacognition, and academic success practices. Working knowledge of the Stanford Life Designframework, key themes from Hacking College , and related developmental coaching approaches (e.g., appreciative advising), or ademonstrated commitment to learning and applying these approaches to support students' academic, personal, and careerdevelopment. Ability to facilitate reflective, strengths-based, and action-oriented coaching conversations that help studentsconnect their academic experiences, work, co-curricular and extracurricular involvement, personal values, and futureaspirations. Commitment to meeting students where they are by listening actively, demonstrating empathy, and centering the studentexperience. Familiarity with career readiness frameworks (e.g., NACE Career Readiness Competencies) and the ability to help studentsconnect their interests, strengths, experiences, and transferable skills to meaningful career pathways and post-graduateopportunities. Experience and demonstrated commitment to culturally responsive practice and working effectively with diverse studentpopulations, including but not limited to first-generation students, international students, students with disabilities, LGBTQIA+ students,AAPI and BIPOC students, and students from a variety of cultural, religious, and socioeconomic backgrounds. Demonstrated ability tocollaborate effectively with faculty, academic advisors, and campus partners to provide coordinated, student-centered support, facilitatereferrals, and advance student success. Demonstrated professionalism, sound judgment, and the ability to maintainconfidentiality. Ability to manage multiple priorities, exercise initiative, and adapt effectively within a collaborative, evolving,and innovative student success environment. Familiarity with, or the ability to quickly learn, student success technologiesincluding Navigate360, Microsoft Outlook, Microsoft Teams, Zoom, Banner, Canvas, and related platforms used to coordinate student supportand assess outcomes. Appreciation for the value of a liberal arts education and Lawrence University's commitment to intellectualcuriosity, creativity, exploration, and holistic student development. Education and Work Experience RequiredQualifications Completed Master's degree in Higher Education, Counseling, Student Affairs, Educational Psychology, Social Work,College Student Personnel, or a similar field. Demonstrated experience coaching, advising, teaching, counseling, mentoring, orotherwise supporting college students in achieving academic, personal, or professional goals. Preferred Qualifications Three to five years of experience in higher education, preferably in academic coaching, advising, student success, counseling, orrelated direct student support roles. Certification in Academic Coaching, Life Design Coaching, or a related coachingprogram. Experience applying life design, design thinking, career development, student development, or strengths-based developmentframeworks with college students. University-level teaching experience. Significant experience working one-on-one withcollege students in a developmental or coaching capacity. Demonstrated commitment to equity, inclusion, andbelonging. Experience with Navigate360 student success software. Experience with career coaching, career services, or careerreadiness programming.
Application Materials Please submit:
CoverLetter Resume A statement describing your philosophy of student success, advising, and coaching. We'reparticularly interested in how you support students in identifying goals, leveraging their strengths, building meaningful connections, anddesigning purposeful academic and personal pathways.